Careers

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist of and not limiting to:
  • Concession related matters (i.e. loss of card/replacement procedure/extension issues/application issues)
  • Filing of claims for customer (i.e. over-deduction/failure to exit/double deduction)
  • Point to point enquiries from customer
  • SimplyGo related issues (i.e. Simple Technical issue, investigation of mismatch fare)
  • Perform outbound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team Key Performance Indicators (KPI) set by the management (50 inbound calls, handling time on call, QA team for service standard)
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekends and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

As a Senior Officer in our team, you will play a pivotal role in ensuring seamless and accurate bus service information update at all Bus Stops and MRT Stations. You will also be involved in new projects and initiatives for Public Transport information and solutions at SimplyGo.

• Understanding Bus Service Network Changes and the impact in the Public Transport Sector
• Work with the team and other stakeholders, which includes the relevant authorities to ensure Network Changes are updated and implemented on time and accurately on the various platforms
• Manage the performance of Contractors in meeting the requirements and service level agreements
• Preparation of updating works and ensure various databases and information library are kept up-to-date and backup is done regularly
• Support in the various projects and initiatives for Bus Network Changes and overall integration of the various modes of Public Transport Information
• Manage the engagement and communications with key stakeholders and partners (internal and external)
• Any other ad-hoc duties assigned

• Able to effectively engage stakeholders and partners
• Committed team player with good communications and interpersonal skills
• Proficient with Microsoft Office and good with Excel
• Keen interest in working with data and attention to details
• Pro-active self-starter with an analytical and creative mind and willingness to learn

• Manage the storage and safekeeping of Spare Parts in the TSP Storerooms
• Perform daily sorting, picking and packing of Spare Parts to ensure inventories in TSP Storerooms are stored in the correct place and order
• Coordinate and assist in the day-to-day supply chain operations. (e.g. part exchanges, ad-hoc distribution of parts to stations, etc.)
• Perform detailed checks for all incoming / outgoing Spare Parts to ensure alignment with documents
• Perform detailed checks and testing to ensure Spare Parts are received in order and good condition
• Assist in preparing, developing and managing various documentation (e.g. Handover/Takeover Forms, Reports, etc.)
• Ensure good housekeeping, overall cleanliness and safe working conditions in the TSP Storerooms
• Perform periodic stocktaking to maintain inventory accuracy and management
• Assist on printing and pasting of Asset Labels for the Spare Parts
• Perform configurations to repaired/new Spare Parts to ensure they are operationally ready for usage
• Keep track on the movement of parts by inputting and updating Assets’ information into TSP’s Maintenance Management System (MMS) and documents
• Perform any other duties as instructed by Engineer / Supervisor

• ITE or Higher NITEC in Business Administration / Supply Chain Management or any other relevant field
• Punctual and disciplined. Able to work on shift arrangements (0700-1630 / 1300-2230), including weekends & public holidays. Comfortable with working overtime if required
• Possess Singapore Class 3 Driving License
• Basic computer skills & knowledge required (e.g. Microsoft Excel and Word)
• Knowledge and hands-on experience on Enterprise Resource Planning (ERP) Systems (e.g. ServiceNow, SAP, Maximo, Oracle) will be an advantage
• Possess strong ability and accuracy in terms of receiving and processing instructions/information

As a UX/UI Design Intern, you will play a vital role in enhancing the user experience of our digital products by:

• Assisting the design team in creating user-centered solutions that support both user needs and business goals.
• Contributing to the development and implementation of intuitive, visually engaging interfaces through hands-on design work and collaboration.
• Supporting the UX process from research to prototyping, while gaining practical experience with industry-standard tools and workflows.

As our Intern, you will be involved in the following project:

• Contribute to brainstorming sessions and assist in designing intuitive user journeys and screen flows for our mobile application.
• Create, iterate, and refine UI designs and interactive prototypes using Figma.
• Support UX research activities, including user testing, collecting user feedback, and analyzing insights to inform design decisions.
• Assist in optimizing workflow efficiency and promoting better team collaboration within the design process.
• Help build and maintain our design system, including documentation of components, usage guidelines, and visual assets.
• Support visual and UI design tasks for in-app mini games and ad-hoc interactive experiences.

By the end of the internship, you will be able to:

• Apply UX methodologies such as user journey mapping and wireframing in a real-world product development environment.
• Use Figma confidently for UI design, interactive prototyping, and team collaboration.
• Understand the structure and purpose of design systems and actively contribute to their development and maintenance.
• Support and participate in user research activities, including planning and conducting usability tests.
• Develop a deeper understanding of how business goals and user needs shape digital product design and decision-making.

• Training in Design, HCI, Digital Media, or related fields.
• Passionate about blending user empathy, business needs, and problem solving to deliver thoughtful digital experiences.
• Familiarity with Figma
• Strong eye for visual design, layout, and interaction details.
• Organised, proactive, and enjoys collaborating across disciplines
• Commitment between 5 to 7 months

• Perform preventive and corrective maintenance of LTA and TL devices in a timely and effective manner to ensure their reliability.
• Comply with work procedures and risk assessment when carrying out any maintenance work.
• Support in the setup or relocation of devices at the Ticketing Service Centres or e-Lobbies to meet operational requirements.
• Maintain lighting systems and other support equipment at Ticket Service Centres where necessary.
• Ensure safe and proper housekeeping of the Maintenance Site Offices.
• Assist Engineer or Supervisor in any other maintenance or project tasks as assigned.
• Supervise contractors in repair and ad-hoc project testing works at Ticket Service Centres.
• Support in the delivery of parts from the store at HQ to the stations or Bus Interchanges if required.
• Perform any other duties as instructed by Management.

Soft Skills

• Possess good teamwork and communication skills. Punctual and disciplined. Able to work with minimum supervision. Able to identify and prioritize tasks on hand and resolve them quickly and completely. Basic knowledge of Microsoft Excel and Word.

Technical Skills

• NITEC or Higher NITEC in Electronics or Electro-Mechatronics Engineering or its equivalent.
• Experience in troubleshooting transit system equipment and electro-mechanical equipment would be an advantage.
• Holds a Class 3 driving license.

Working Locations:

• Island-wide at MRT stations and Bus Interchanges

Working Hours:

• 0700-1630 / 1300-2230 – Shift work.
• Required to work on weekends and Public Holidays.
• Occasional night works where necessary.

• Process refunds and blacklisting within service-level agreement.
• Proper handling and housekeeping of cards and form-factors.
• Investigate any discrepancies (top-up, refunds, chargeback, etc), resolve issues and close cases for cards or digital wallet related matters.
• Liaise with the Customer Service team to resolve card or wallet disputes and update CMS accordingly, if any.
• Liaise with internal and external stakeholders on operational issues, new projects, exceptional cases or other matters.
• To be a team player by ensuring team duties are covered and no reduction in team performance during periods of leave/absence.
• To support management in any new initiative and to accomplish the goals, build confidence and competency.

• Proficiency in Microsoft Excel / Word / PowerPoint
• Adaptability to Organization Culture
• Positive working attitude in learning and a good team player
• Ability to maintain data accuracy
• Implement analytical skills and problem-solving skills
• Professionalism/Work Ethic

As a Frontend Web Developer at SimplyGo Pte Ltd, you will work closely with our development team to maintain, optimize, and improve our existing websites and web applications. You will be responsible for building new features, identifying areas for improvement, and ensuring a seamless user experience. The ideal candidate will have strong experience with front-end technologies, particularly Vue.js and React, and a proactive approach to problem-solving.

Responsibilities

• Support & Maintain Web Applications
  • Ensure the stability and performance of our existing websites
  • Troubleshoot issues, fix bugs, and implement regular updates to keep applications running smoothly
• Develop & Launch New Features
  • Build and integrate new features using Vue.js and React, prioritizing performance and responsiveness
  • Translate UI/UX designs into functional, high-quality code
• Drive Continuous Improvement
  • Conduct audits to identify areas for improvement in load times, accessibility, security, and user experience
  • Propose and implement enhancements that align with industry best practices
• Collaborate Across Teams
  • Work closely with UX/UI designers, backend developers, and product managers
  • Ensure seamless integration of front-end components with backend systems
• Focus on Code Quality & Testing
  • Write clean, maintainable, and scalable code
  • Participate in code reviews and utilize automated testing to ensure reliable, high-quality output
• Stay Ahead of the Curve
  • Keep up with the latest trends, tools, and best practices in front-end development
  • Bring innovative ideas to the table and help shape the future of our web platforms

• Strong proficiency in Vue.js and React for building modern, dynamic web applications.
• Solid understanding of HTML5, CSS3, and JavaScript (ES6+).
• Experience with responsive web design and cross-browser compatibility.
• Experience with version control tools, particularly Git.
• Strong problem-solving skills with a keen eye for detail and performance optimization.
• Ability to work independently and as part of a collaborative team.
• Strong communication skills, both written and verbal.

Preferred Skills

• Experience with TypeScript and modern JavaScript frameworks.
• Experience with RESTful APIs and integration with third-party services.
• Familiarity with CI/CD pipelines and deployment processes.
• Knowledge of website optimization tools and techniques (e.g., Lighthouse, Google PageSpeed).
• Added Advantage with knowledge on back-end development practices.

We are looking for a self-motivated and detail-oriented Senior Executive to support the Department in the areas of financial planning, budgeting, and forecasting processes. 

This entry-level role is ideal to kick-start or grow your career in financial analysis financial analysis, budgeting, and investment oversight within a dynamic team.

• Assist in the preparation and consolidation of budgets and financial forecasts under guidance from senior team members.
• Support the team in collecting and analyzing financial and non-financial data to aid budgeting and investment decisions. 
• Maintain financial records and update financial models and tools used in budgeting and investment tracking.
• Participate in cross-departmental data gathering to ensure accuracy in financial reports.
• Assist in preparing presentations and summaries for internal use.
• Ensure adherence to organizational policies and financial procedures.
• Contribute ideas to improve financial processes and reporting accuracy.

• Training in Finance or Accountancy related fields
• Relevant experience in Accounting or Financial Planning & Analysis roles 
• Understanding of financial principles, budgeting, and analysis techniques
• Proficient in Microsoft Excel or financial planning tools and comfortable learning new financial software tools. 
• Self-motivated, results driven with strong analytical and attention to detail in areas of data accuracy and integrity
• Good communication skills and willingness to learn and collaborate within a team
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment

• Managing HR administrative duties, including accurate data entry and documentation
• Assisting in office renovation logistics and coordination
• Digitize personnel files (P-files) and job descriptions for improved accessibility.
• Support system improvements by participating in BIPO User Acceptance Testing (UAT)
• Assist in daily HR operations, ensuring smooth and efficient processes.
• Supporting system testing and improvements for Human Resource Management System (HRMS)
• Contributing to the Willis Towers Watson (WTW) employee survey process, including follow-up actions

• Educational background in Human Resources or a related field
• Prior experience in HR or administrative roles is an advantage
• Strong organizational skills with attention to detail and accuracy.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Ability to manage confidential information with professionalism
• Committed to the full duration of the contract: 1 September 2025 – 28 February 2026

• Plan, manage, and execute the full lifecycle of assigned technology and business projects, covering scope, timelines, costs, risks, and deliverables.
• Prepare and maintain project documentation, including project plans, risk registers, change requests, and stakeholder communications.
• Act as Scrum Master for assigned Agile teams, facilitating Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Support Product Owners in backlog refinement, sprint planning, and prioritization to achieve sprint goals.
• Coordinate with internal teams, external vendors, and cross-functional stakeholders to align schedules and resources.
• Support incident management by assisting with triage, impact assessments, coordination of resolution efforts, and documentation of actions taken.
• Assist in planning and coordinating deployment activities, including system releases, updates, and hotfixes, and monitor post-deployment health.
• Build and maintain strong relationships with business users, product owners, technical teams, and vendors, ensuring clear progress reporting and timely escalation of risks or blockers.

• At least 3 years of experience in project management, Agile delivery, or a related role.
• Hands-on experience as a Scrum Master, Project Coordinator, or Junior Project Manager is advantageous.
• Strong knowledge of Agile frameworks (Scrum, Kanban) and familiarity with project governance practices.
• Excellent planning, coordination, and facilitation skills, with the ability to manage competing priorities.
• Strong stakeholder engagement and communication skills.
• Ability to work under pressure and escalate issues effectively when needed

• Review Cyber Security Advisories and follow-up with the respective teams for proper closure of action items.
• Conduct user access & account review and follow-up with users on a proper closure of action items.
• Perform Vulnerability Assessment on critical IT Assets and work with the respective teams to identify and address the potential threats. 
• Proactively review and investigate security events or alerts so as to identify any potential indicators of compromise and work with the respective team to address them on a timely manner.
• Operate and support the Cryptography Key Management System including Health Checks, personalization of Secure Access Modules, as well as liaising with Maintenance Contractor to address technical & security issues.
• Preparation of monthly security reports.
• Assist and support Cyber Security Awareness Training or exercises as well as IT Disaster Recovery activities.
• Supporting corporate security initiatives and project implementations.
• Assist in the management of Privileged Access Management and security monitoring tools.
• Support the team in managing any security incidents, alerts and any ad-hoc security appliances maintenance including beyond office hours.

• Min. Diploma or above in Cybersecurity, Computer Science, Information Systems or equivalent.
• Both Fresh graduates and candidates with 1-2 years of relevant IT experience are welcomed to apply. On-the-job training will be provided.
• Good hands-on knowledge in the IT Systems (e.g. Wintel, Linux, Virtualisation) or Network domain.
• Good knowledge on Cyber Security Practices, incident response methodologies, vulnerability management and relevant technologies.
• Good knowledge on Microsoft Azure security technologies.
• Good Hands-on experience working with any cloud service provider is a plus.
• Security Screening will be required for potential candidates.

A Corporate Customer Service Support officer provides customer services and operational support to the department. 

This role serves as a central point of contact for external corporate customers and internal stakeholders and is vital in promoting productivity and supporting the overall success of the DLP business. 

• Provide support for Corporate Fleet on day-to-day functions e.g. registration/de-registration of corporate vehicles, follow up on renewal of fleet cards and credit card expiry date, blacklisting requests and tracking of refunds etc. 
• Manage incoming phone calls and identify customers' needs to achieve satisfaction 
• Provide accurate and complete information by using the Power BI system, Corporate APP portal  
• Build sustainable relationships and trust with corporate customer accounts. 
• Manage and address any corporate customer complaints or an issue with product or service by providing appropriate solutions and alternatives. 
• Work closely with internal stakeholders, to ensure the request from corporate customers are managed and delivered on time 
• Generate reports for reconciliation purposes for corporates customers 
• Generate reports for senior management e.g. monthly reports to MAS  
• Follow up on bad debt collection from corporate customers  
• Perform any other duties assigned from time to time. 

• Proven customer support experience and stakeholder management 
• Excellent verbal and written communication for internal and external interactions. 
• Ability to build and sustain rapport with corporates customer and stakeholders 
• Capability to identify and resolve issues promptly 
• Strong organisational abilities to manage schedules, files, and tasks efficiently. 
• Effective time management and prioritisation skills. 
• Attention to detail in handling documents and data entry. 
• Active listening skills to understand and address inquiries effectively. 
• Ability to convey information clearly and concisely. 
• Professional phone etiquette and interpersonal skills 
• Flexibility to adapt to changing priorities and handle unexpected situations. 
• Critical thinking skills to offer innovative solutions. 
• Ability to work under pressure and meet deadlines. 
• Competence in using various software applications and online tools. 
• Proficiency in email and internet communication. 
• Proficient with computer skills e.g. word, excel (vlookup, pivot)