Careers

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist of and not limiting to:
  • Concession related matters (i.e. loss of card/replacement procedure/extension issues/application issues)
  • Filing of claims for customer (i.e. over-deduction/failure to exit/double deduction)
  • Point to point enquiries from customer
  • SimplyGo related issues (i.e. Simple Technical issue, investigation of mismatch fare)
  • Perform outbound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team Key Performance Indicators (KPI) set by the management (50 inbound calls, handling time on call, QA team for service standard)
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekends and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

As a Senior Officer in our team, you will play a pivotal role in ensuring seamless and accurate bus service information update at all Bus Stops and MRT Stations. You will also be involved in new projects and initiatives for Public Transport information and solutions at SimplyGo.

• Understanding Bus Service Network Changes and the impact in the Public Transport Sector
• Work with the team and other stakeholders, which includes the relevant authorities to ensure Network Changes are updated and implemented on time and accurately on the various platforms
• Manage the performance of Contractors in meeting the requirements and service level agreements
• Preparation of updating works and ensure various databases and information library are kept up-to-date and backup is done regularly
• Support in the various projects and initiatives for Bus Network Changes and overall integration of the various modes of Public Transport Information
• Manage the engagement and communications with key stakeholders and partners (internal and external)
• Any other ad-hoc duties assigned

• Able to effectively engage stakeholders and partners
• Committed team player with good communications and interpersonal skills
• Proficient with Microsoft Office and good with Excel
• Keen interest in working with data and attention to details
• Pro-active self-starter with an analytical and creative mind and willingness to learn

• Manage the storage and safekeeping of Spare Parts in the TSP Storerooms
• Perform daily sorting, picking and packing of Spare Parts to ensure inventories in TSP Storerooms are stored in the correct place and order
• Coordinate and assist in the day-to-day supply chain operations. (e.g. part exchanges, ad-hoc distribution of parts to stations, etc.)
• Perform detailed checks for all incoming / outgoing Spare Parts to ensure alignment with documents
• Perform detailed checks and testing to ensure Spare Parts are received in order and good condition
• Assist in preparing, developing and managing various documentation (e.g. Handover/Takeover Forms, Reports, etc.)
• Ensure good housekeeping, overall cleanliness and safe working conditions in the TSP Storerooms
• Perform periodic stocktaking to maintain inventory accuracy and management
• Assist on printing and pasting of Asset Labels for the Spare Parts
• Perform configurations to repaired/new Spare Parts to ensure they are operationally ready for usage
• Keep track on the movement of parts by inputting and updating Assets’ information into TSP’s Maintenance Management System (MMS) and documents
• Perform any other duties as instructed by Engineer / Supervisor

• ITE or Higher NITEC in Business Administration / Supply Chain Management or any other relevant field
• Punctual and disciplined. Able to work on shift arrangements (0700-1630 / 1300-2230), including weekends & public holidays. Comfortable with working overtime if required
• Possess Singapore Class 3 Driving License
• Basic computer skills & knowledge required (e.g. Microsoft Excel and Word)
• Knowledge and hands-on experience on Enterprise Resource Planning (ERP) Systems (e.g. ServiceNow, SAP, Maximo, Oracle) will be an advantage
• Possess strong ability and accuracy in terms of receiving and processing instructions/information

• Perform preventive and corrective maintenance of LTA and TL devices in a timely and effective manner to ensure their reliability.
• Comply with work procedures and risk assessment when carrying out any maintenance work.
• Support in the setup or relocation of devices at the Ticketing Service Centres or e-Lobbies to meet operational requirements.
• Maintain lighting systems and other support equipment at Ticket Service Centres where necessary.
• Ensure safe and proper housekeeping of the Maintenance Site Offices.
• Assist Engineer or Supervisor in any other maintenance or project tasks as assigned.
• Supervise contractors in repair and ad-hoc project testing works at Ticket Service Centres.
• Support in the delivery of parts from the store at HQ to the stations or Bus Interchanges if required.
• Perform any other duties as instructed by Management.

Soft Skills

• Possess good teamwork and communication skills. Punctual and disciplined. Able to work with minimum supervision. Able to identify and prioritize tasks on hand and resolve them quickly and completely. Basic knowledge of Microsoft Excel and Word.

Technical Skills

• NITEC or Higher NITEC in Electronics or Electro-Mechatronics Engineering or its equivalent.
• Experience in troubleshooting transit system equipment and electro-mechanical equipment would be an advantage.
• Holds a Class 3 driving license.

Working Locations:

• Island-wide at MRT stations and Bus Interchanges

Working Hours:

• 0700-1630 / 1300-2230 – Shift work.
• Required to work on weekends and Public Holidays.
• Occasional night works where necessary.

• Process refunds and blacklisting within service-level agreement.
• Proper handling and housekeeping of cards and form-factors.
• Investigate any discrepancies (top-up, refunds, chargeback, etc), resolve issues and close cases for cards or digital wallet related matters.
• Liaise with the Customer Service team to resolve card or wallet disputes and update CMS accordingly, if any.
• Liaise with internal and external stakeholders on operational issues, new projects, exceptional cases or other matters.
• To be a team player by ensuring team duties are covered and no reduction in team performance during periods of leave/absence.
• To support management in any new initiative and to accomplish the goals, build confidence and competency.

• Proficiency in Microsoft Excel / Word / PowerPoint
• Adaptability to Organization Culture
• Positive working attitude in learning and a good team player
• Ability to maintain data accuracy
• Implement analytical skills and problem-solving skills
• Professionalism/Work Ethic

As a Developer I (Digital and Critical System Development) at SimplyGo Pte Ltd, you will work closely with our development team to maintain, optimize, and improve our existing websites and web applications. You will be responsible for building new features, identifying areas for improvement, and ensuring a seamless user experience. The ideal candidate will have strong experience with front-end technologies, particularly Vue.js and React, and a proactive approach to problem-solving.

Responsibilities

• Support & Maintain Web Applications
  • Ensure the stability and performance of our existing websites
  • Troubleshoot issues, fix bugs, and implement regular updates to keep applications running smoothly
• Develop & Launch New Features
  • Build and integrate new features using Vue.js and React, prioritizing performance and responsiveness
  • Translate UI/UX designs into functional, high-quality code
• Drive Continuous Improvement
  • Conduct audits to identify areas for improvement in load times, accessibility, security, and user experience
  • Propose and implement enhancements that align with industry best practices
• Collaborate Across Teams
  • Work closely with UX/UI designers, backend developers, and product managers
  • Ensure seamless integration of front-end components with backend systems
• Focus on Code Quality & Testing
  • Write clean, maintainable, and scalable code
  • Participate in code reviews and utilize automated testing to ensure reliable, high-quality output
• Stay Ahead of the Curve
  • Keep up with the latest trends, tools, and best practices in front-end development
  • Bring innovative ideas to the table and help shape the future of our web platforms

• Strong proficiency in Vue.js and React for building modern, dynamic web applications.
• Solid understanding of HTML5, CSS3, and JavaScript (ES6+).
• Experience with responsive web design and cross-browser compatibility.
• Experience with version control tools, particularly Git.
• Strong problem-solving skills with a keen eye for detail and performance optimization.
• Ability to work independently and as part of a collaborative team.
• Strong communication skills, both written and verbal.

Preferred Skills

• Experience with TypeScript and modern JavaScript frameworks.
• Experience with RESTful APIs and integration with third-party services.
• Familiarity with CI/CD pipelines and deployment processes.
• Knowledge of website optimization tools and techniques (e.g., Lighthouse, Google PageSpeed).
• Added Advantage with knowledge on back-end development practices.

As a Senior Executive (Project Management and Transformation), you will lead and deliver end-to-end technology and business projects, ensuring alignment with organizational goals and transformation initiatives.

Key tasks you will be involved in

• Oversee the full project lifecycle — managing scope, timelines, costs, risks, and deliverables.
• Prepare and maintain essential project documentation and stakeholder communications
• Serve as Scrum Master, facilitating Agile ceremonies and supporting Product Owners with backlog and sprint planning.
• Coordinate across internal teams, external vendors, and cross-functional stakeholders to align resources and schedules.
• Support incident management and deployment activities, ensuring smooth releases and effective issue resolution.
• Build strong partnerships with business users, product owners, and technical teams, providing clear progress updates and proactive risk management.

How to Apply

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg by 28 November 2025.

This role might be for you if you have:

• Some experience in project management, agile delivery, or a related role
• Some experience as a Scrum Master, Project Coordinator or Junior Project Manager
• Some knowledge of Agile Frameworks (Scrum, Kanban) or familiarity with project governance practices
• High attention to details and committed to data accuracy
• A positive working attitude, adaptability to organizational culture and a collaborative spirit.
• Excellent communication skills and professionalism in working with both internal and external stakeholders
• Ability to work under pressure and escalate issues effectively when needed

A Senior Officer (Digital Lifestyle and Payments) provides customer services and operational support to the department. 

This role serves as a central point of contact for external corporate customers and internal stakeholders and is vital in promoting productivity and supporting the overall success of the DLP business. 

• Provide support for Corporate Fleet on day-to-day functions e.g. registration/de-registration of corporate vehicles, follow up on renewal of fleet cards and credit card expiry date, blacklisting requests and tracking of refunds etc. 
• Manage incoming phone calls and identify customers' needs to achieve satisfaction 
• Provide accurate and complete information by using the Power BI system, Corporate APP portal  
• Build sustainable relationships and trust with corporate customer accounts. 
• Manage and address any corporate customer complaints or an issue with product or service by providing appropriate solutions and alternatives. 
• Work closely with internal stakeholders, to ensure the request from corporate customers are managed and delivered on time 
• Generate reports for reconciliation purposes for corporates customers 
• Generate reports for senior management e.g. monthly reports to MAS  
• Follow up on bad debt collection from corporate customers  
• Perform any other duties assigned from time to time. 

• Proven customer support experience and stakeholder management 
• Excellent verbal and written communication for internal and external interactions. 
• Ability to build and sustain rapport with corporates customer and stakeholders 
• Capability to identify and resolve issues promptly 
• Strong organisational abilities to manage schedules, files, and tasks efficiently. 
• Effective time management and prioritisation skills. 
• Attention to detail in handling documents and data entry. 
• Active listening skills to understand and address inquiries effectively. 
• Ability to convey information clearly and concisely. 
• Professional phone etiquette and interpersonal skills 
• Flexibility to adapt to changing priorities and handle unexpected situations. 
• Critical thinking skills to offer innovative solutions. 
• Ability to work under pressure and meet deadlines. 
• Competence in using various software applications and online tools. 
• Proficiency in email and internet communication. 
• Proficient with computer skills e.g. word, excel (VLOOKUP, pivot)