The SimplyGo app will be undergoing maintenance on 9 July from 12:30 am to 6 am. Contactless bank card services such as adding card and viewing card transactions via the app will be unavailable. We apologise for any incovenience caused.
Due to a company event, all SimplyGo Ticket Offices/Ticketing Service Centres, the SimplyGo Hotline, and live assistance via the Assisted Service Kiosks will be unavailable after 3 pm on 18 July. Normal operations will resume on 19 July. We apologise for any inconvenience caused.
Click on the links below to access the respective online replacement forms. Please visit this page for information on the documents to bring if you wish to replace your concession card at our SimplyGo Ticketing Service Centre.
Please note that you will not be allowed to change the photo and name on the card if you are collecting your replacement concession card at the SimplyGo Kiosk. The replacement concession card will be printed with the same photo as on the original card.
