Scheduled Maintenance - 9 June, 12AM - 1AM: Top-up and usage of SimplyGo EZ-Link/Concession cards at selected retail channels will be temporarily unavailable. Customers are encouraged to perform their transactions before the maintenance period. We apologise for any inconvenience caused.
Scheduled Maintenance - 9 June, 1AM - 6AM: To serve you better, we will be conducting scheduled app maintenance on 9 June from 1AM to 6AM. Accessing various e-services on the app will be unavailable during this period. We apologise for any inconvenience caused.
The Google Pay app had a bug which resulted in public transport fare payments made using Google Pay to be erroneously displayed in the app recently. Google has since fixed the issue for the public transport transactions made using Google Pay to be reflected correctly in Google Pay app. Commuters using contactless bank cards and mobile wallets to pay public transport fares are encouraged to add their bank cards to the SimplyGo app to view detailed public transport fare payments and receive push notifications for fare deductions after each trip.
Click on the links below to access the respective online replacement forms. Please visit this page for information on the documents to bring if you wish to replace your concession card at our SimplyGo Ticketing Service Centre.
Please note that you will not be allowed to change the photo and name on the card if you are collecting your replacement concession card at the SimplyGo Kiosk. The replacement concession card will be printed with the same photo as on the original card.
