The Google Pay app had a bug which resulted in public transport fare payments made using Google Pay to be erroneously displayed in the app recently. Google has since fixed the issue for the public transport transactions made using Google Pay to be reflected correctly in Google Pay app. Commuters using contactless bank cards and mobile wallets to pay public transport fares are encouraged to add their bank cards to the SimplyGo app to view detailed public transport fare payments and receive push notifications for fare deductions after each trip.
Click on the links below to access the respective online replacement forms. Please visit this page for information on the documents to bring if you wish to replace your concession card at our SimplyGo Ticketing Service Centre.
Please note that you will not be allowed to change the photo and name on the card if you are collecting your replacement concession card at the SimplyGo Kiosk. The replacement concession card will be printed with the same photo as on the original card.
