How do I know if my existing Concession card has been upgraded to a SimplyGo Concession card?
SimplyGo App
SimplyGo Portal
Top-Up Kiosk (TUK)
Assisted Service Kiosk
SimplyGo Kiosk
Bus Card Reader
MRT/LRT Fare Gate
Eligible graduating students whose concession validity expires between 28 & 31 Dec 2024, will enjoy a 4-month concession extension. More details can be found in the Concession & Monthly Travel Cards page.
The following students who are currently holding a valid School Smart Card (SSC) or Student Concession card and whose concession eligibility expires on 28 December 2024 or later, will enjoy four more months of concession:
Eligible students can extend their respective Concession cards between 1 October and 31 December 2024 at any self-help machines (i.e. Top-up Kiosk and SimplyGo Kiosk), SimplyGo Ticket Office/Ticketing Service Centre or Passenger Service Centres. Students can still extend their Concession validity after 31 December 2024 but will not be entitled to refunds for the journeys they had paid adult fares for previously.
Visit here for the Concession Validity Extension FAQs.
Apart from the Child Concession Card, all new and replacement* Concession cards have to be activated before usage.
To activate your new/replacement* Concession card, please bring your original proof of identity (e.g. NRIC, passport, student pass) to any SimplyGo Ticket Office.
The minimum activation amount for the respective Concession card types is shown in the table below. You are recommended to top up at least $10 to ensure sufficient funds for your journey.
Concession Card Type | Minimum Activation Amount |
---|---|
$2 | |
$5 | |
$4 | |
$4 | |
Not Required |
Card activation has to be made in person to prevent card misuse.
*Replacement cards printed and collected at the SimplyGo Kiosk can be used immediately. No activation is needed.
+PAssion Silver and Senior Citizen Concession card holders may only activate their cards from the actual day of their 60th birthday.
Concession cards can be topped up through any of the following channels:
*A convenience fee applies for each transaction.
The minimum top-up amount for the respective Concession cards is listed below:
Concession Card Type |
Minimum Cash Top-up Amount |
Minimum ePayment Top-up Amount |
---|---|---|
$2 |
$5 |
|
|
$2 |
$10 |
You can also apply for the Auto Top-up facility with your credit card on the SimplyGo app or with a DBS/POSB ATM card at any Top-up Kiosk.
The Auto Top-up scheme allows commuters to automatically add value to their Concession cards when the remaining card value is insufficient for fare payments in transit (MRT/Buses) or at selected non-transit merchants.
The pre-selected Auto Top-up amount will be deducted from the registered credit or ATM card.
The Concession card must be carried as proof of eligibility when travelling on the MRT/LRT/bus in order to enjoy the travel concession. It must be shown to the bus driver, inspector or other authorised staff of SBS Transit, SMRT, LRT, Tower Transit, Go-Ahead Singapore and SimplyGo when requested.
If you are a Concession card holder and intend to pay cash, please inform the bus driver. Then, tap your Concession card at the reader to verify the card’s validity, before depositing cash into the fare box.
If you forgot to bring your Concession card or if your Concession card has expired, please pay the adult cash fare or use an alternative travel card.
Concession cards are not transferable. Please only use your own Concession card.
Please only tap your Concession card at the fare reader. Do not tap your wallet or any personal carriers as all stored value travel cards/contactless bank cards detected by the fare reader may be charged. Each card is to be used separately.
Please tap your Concession card when you enter and exit the bus or train station, even if you have purchased a concession pass. Otherwise, you may encounter issues when you make a subsequent transfer during your journey.
Legal proceedings may be taken if you misuse the card, allow any misuse of the card or breach any of the Terms & Condtions of the use of the Concession card. SBS Transit, SMRT, SLRT, Tower Transit, Go-Ahead Singapore and SimplyGo reserve the right to retain any card deemed necessary for investigation. The Concession card shall be retained if it has been tampered with, misused, replaced or refunded.
New tertiary students who are still using the Secondary School Smart Cards for travel on buses and the MRT/LRT will have adult fares deducted from your cards. If you use the Secondary School Smart Card to pay concessionary fares, your concession card may be retained by the Bus Captain/Service Leader for investigation and verification.
If your Concession card is retained, please call the SimplyGo Hotline at 1800-2255 663 to check the card status after five working days.
Please click here for the Conditions of Issue and Use of Concession cards.
Please make a loss report via our hotline at 1800-2255 663 (8am to 6pm daily, except on public holidays). You will need to provide your NRIC/Concession card number and contact number. Please leave a voicemail if you are calling after operating hours.
The loss report is irreversible once lodged and the concession card will no longer be usable even if found. We advise you to do a thorough search before making the loss report.
SimplyGo will not be liable for any misuse before the card is cancelled. Any remaining value will be refunded in cash after 10 working days.
For all students:
Please also inform the National Library Board and your school library about the lost Concession card to avoid any misuse.
For all senior citizens and National Servicemen:
Please also inform the National Library Board about the lost Concession card to avoid any misuse.
Please bring the child's birth certificate for proof of identity to make a Child Concession Card replacement at any SimplyGo Ticket Office. An administrative fee of $13 is payable for each replacement, except for faulty cards.
Apply for a replacement concession card via the following channels:
For PAssion Silver Concession Card holders:
Your yuu Points will be transferred to the replacement card and you can continue earning yuu Points on the replacement card in about five working days after receiving the card.
For replacement at the Ticketing Service Centre
Documents required:
*The photograph must:
^A refund is only given for the remaining card value and/or the unused period of your Monthly Concession Pass. The $5 card cost and $3.10 personalisation fee are both non-refundable.
Any person helping you apply for a replacement card must present his/her own original NRIC/passport in addition to the above-mentioned items.
For Lost Card
Concession Card Type |
Replacement Costs for Lost Card |
|
---|---|---|
Via Ticketing Service Centre (Walk-in) |
Lost Card via Self-help Channels (Online / Mobile / SimplyGo Kiosk) |
|
$13 admin fee |
Not available |
|
PAssion Silver Concession Card/Senior Citizen Concession Card |
$16.10 Breakdown:
|
$17.10 ($15.10 if self-collect at SimplyGo Kiosk) Breakdown:
|
All Other Concession Cards |
$21.10 Breakdown:
|
$21.10 ($19.10 if self-collect at SimplyGo Kiosk) Breakdown:
|
All fees listed above are non-refundable.
The above fees are subject to change.
*Applicable if the Concession card is mailed to you.
The administrative fee covers the handling and operating costs.
For Damaged/Faulty Cards
Concession Card Type |
Damaged Card |
Faulty Card |
---|---|---|
Free |
Free% |
|
All Other Concession Cards |
$8.10 Breakdown:
|
Free%
|
The above fees are subject to change.
%If the data on the faulty card cannot be read for reasons determined by SimplyGo.
**The $5 card cost and $3.10 personalisation fee are both non-refundable as they are the cost of the card medium and the cost of personalising the card for the cardholder respectively.
The administrative fee covers the handling and operating costs.
If you are collecting your replacement Concession card at the SimplyGo Kiosk, you won’t be allowed to change the photo and name on the card. The replacement Concession card will have the same photo as the original card.
When submitting your replacement Concession card application via the SimplyGo app or SimplyGo website, please provide a valid email address to receive the QR code/reference number for collecting your replacement Concession card at the SimplyGo Kiosk.
At the SimplyGo Kiosk, please scan the QR code or key in the reference number to print and collect your replacement Concession card. The new replacement concession card can be used immediately.
Another person other than the applicant can apply, print or collect the replacement Concession card at the SimplyGo Kiosk. The representative has to key in the following details: