What is EZ-Link Motoring Service and what are its benefits?
EZ-Link Motoring Service (EMS) is a backend payment service provided by SimplyGo for motorists to make motoring-related payments.
With EMS, you can charge your Electronic Road Pricing (ERP) and car park fees directly to your bank card, as well as conveniently track your transactions via the SimplyGo app. You will never have to worry about having a card with insufficient value in your in-vehicle unit (IU) or On-Board unit (OBU) when passing through ERP and car park gantries. The sign-up process is simple, and there is no service charge or convenience fees.
For the list of car parks that accept EMS, please click here.
Motorists who own a Singapore registered vehicle fitted with either a 1st or 2nd Generation IU or an OBU can apply for EMS. Vehicle owners will need to register with their NRIC/FIN number, vehicle number, and credit or debit card number.
To register for an EMS account, simply:
- Download the SimplyGo app, tap ‘Services’, then tap ‘EZ-Link Motoring’ to register your vehicle number and add your preferred bank card for payment.
- Upon successful application, an email with the effective start date of EMS for your vehicle will be sent to you within four working days.
- Please continue to use your stored-value card for ERP and car park charges prior to the effective start date.
We are progressively rolling out EMS acceptance at car parks in Singapore. You can find the list of car parks currently accepting EMS here.
If you are subscribed to EMS, the car park fees will be charged through the service, even if you have a card in the IU/OBU. If you have a complimentary ticket, you can present it at the car park exit gantry, and your EMS transaction will be reversed.
If your stored-value card is in the IU when passing through a gantry, ERP charges will be deducted from the card. If there is no card in the IU, or if there is insufficient card value, the full ERP fee will be charged to your EMS account.
No, each vehicle can only be registered with one backend payment service. Please deregister your vehicle with NETS vCashCard if you wish to apply for EMS.
Yes, please sign up for the EZ-Link Motoring Corporate Service or Auto Top-up (Corporate) with Citibank or DBS corporate cards via e-mail at register@simplygo.com.sg.
You can link any Mastercard or VISA bank cards to EZ-Link Motoring Service. We regret that DBS AMEX cards and prepaid cards such as YouTrip, Revolut, and Nium are not accepted.
There is no subscription fee or service fee for EMS. You are only required to pay for the ERP or car park (EPS) charges that you incurred.
There is no limit to the number of ERP or car park fees you can charge to your EMS account.
To avoid any disruption when using EMS, please ensure that the bank card linked to your EMS account has sufficient credit limit.
You can register up to three vehicles to your EMS account.
Yes, you can do so, but you will be liable for all charges incurred until you remove the vehicle number from your EMS account.
Once subscribed, EMS will be your default mode of payment for motoring-related charges and will take precedence over other forms of payments at car parks. This means that if EMS is accepted at a car park, the parking fee will be charged through the service—even if there is a stored-value card in your vehicle's IU/OBU.
The stored-value card in your vehicle's IU/OBU is the default mode of payment for ERP fees and takes precedence over EMS at ERP gantries. If your stored-value card has insufficient funds or is not present in the IU/OBU, the ERP fee will be charged through EMS.
Upon successful EMS application, it is normal for the IU to beep when passing through the ERP gantry if the stored-value card is not inserted. Please rest assured that the ERP fees will be charged to your bank card linked to EMS.
If your car park fee was charged to EMS despite having scanned/inserted the complimentary car park coupon upon exiting the car park, please submit an eFeedback form for further assistance.
Please refer to the step-by-step guide to terminate your EMS account via the SimplyGo app. The termination will take up to four working days to complete.
Please remember to insert a stored-value card with sufficient balance into your IU/OBU upon submitting your termination request.
If you wish to reapply for EMS, you may do so after four working days upon the successful termination of your account.
Your EMS account will be terminated immediately if your bank card (registered to the account) is terminated. You will be notified by SMS and email once the service is terminated.
If you wish to re-apply for EMS, you may do so after four working days upon the successful termination of your account.
Your EZ-Link Motoring Service account will be terminated automatically four working days after SimplyGo receives the termination notification from LTA. You will receive a push notification confirming the termination.
Alternatively, you may also terminate the service via the SimplyGo app prior to selling your vehicle. Please refer to the step-by-step guide.
Your EMS account will be terminated automatically within four working days of any change in vehicle ownership. This is to safeguard your personal data stored in the account. Alternatively, you may terminate the service via the SimplyGo app before selling your vehicle. If you have retained your vehicle registration number for transfer to a new vehicle, please reapply for EMS after the transfer.
If there is a change in IU/OBU number, a push notification will be sent to request confirmation of the new IU/OBU number. Upon confirmation, it will take up to four working days for the service to be activated on your new IU/OBU. Meanwhile, please ensure a stored-value card with sufficient value is inserted in your IU/OBU. No further action is required on your part. An email confirming the effective service start date of the service will be sent to you subsequently.
You will no longer be able to view the vehicle information or EZ-Link Motoring Service transactions made for the vehicle via the SimplyGo app. This action cannot be reversed.
We will notify you via email once the termination has been completed.
Once you have submitted your EMS termination request, please ensure that a valid stored-value card with sufficient value is inserted in your IU/OBU to continue paying for ERP and car park fees.
You may apply for EMS for your new vehicle via the SimplyGo app.
You can change the payment method for EMS to another bank card by tapping ‘Change Payment Method’ on the ‘Vehicle Details’ page in the SimplyGo app.
Please change the payment method for EMS to your replacement bank card by tapping ‘Change Payment Method’ on the ‘Vehicle Details’ page in the SimplyGo app.
Your EZ-Link Motoring Service (EMS) account will be automatically terminated, and you will receive an SMS and an email notification regarding the termination. Please ensure that a stored-value card with sufficient value is inserted in your IU to continue paying for ERP and car park fees.
You may reapply for EMS four working days after receiving the termination SMS and email.
Upon submitting an EMS termination request, please allow up to four working days for the termination to take effect before reapplying for a new account.
Please change the payment method to another bank card by tapping ‘Change Payment Method’ on the ‘Vehicle Details’ page in the SimplyGo app.
You can update the expiry date of the bank card linked to your EMS account via the SimplyGo App. Please tap ‘Change Payment Method’, select ‘Details’, followed by ‘Update Expiry Date’.
Your EZ-Link Motoring Service charges will be reflected in your card statement as a charge from “SimplyGo”.
You may also view the details of your EZ-Link Motoring Service transactions via the SimplyGo app.
The ERP charges will be reflected in your monthly credit or debit card statement according to the bank’s billing cycle.
You can do so via the SimplyGo app. Tap the “Motoring Service” tab, then select the vehicle number registered to your EZ-Link Motoring Service (EMS) account to view the detailed charges. Charges will be reflected in your account the next day.
You can view your EMS transaction history for up to one month on the SimplyGo app, and up to six months on the EMS web portal.
If there is a change of IU/OBU number or vehicle number, we will notify you via a push notification.
It will take up to four working days for the service to be activated on your new IU/OBU or vehicle number upon confirmation. In the interim, please be reminded to have your stored-value card inserted in your IU/OBU for payments. There is no further action required from you and an email will be sent to you with the effective start date of the service.
The transaction(s) will still be processed successfully.
If your IU/OBU is faulty, you should receive a notification letter from LTA for an IU/OBU inspection.
Please submit your enquiry via our eFeedback form. For support issues, please include your vehicle number, name and mobile number.
For any bank card related enquiries, please contact your issuing bank.
Please check with your bank card issuing bank.