1. What is SimplyGo?

    ‘SimplyGo’ provides a range of e-payment options in-transit for commuters, bringing more ease and convenience for fare payments on trains and buses. Commuters can use their contactless bank cards (Mastercard, NETS and VISA) or Mastercard/Visa cards added to the mobile wallet for fare payments, eliminating the need for top-ups or carry a separate travel card. They can also use their SimplyGo EZ-Link cards or SimplyGo Concession card.

    When using contactless bank cards, mobile wallets and SimplyGo EZ-Link cards for travel on public transport, regular adult fares will be charged.

    With SimplyGo Concession cards, cardholders will continue to enjoy subsidised fares for travel on public transport.

  2. What type of contactless bank cards can be used for SimplyGo?

    Mastercard, NETS and Visa bank cards with the EMVCo Contactless Indicator, including foreign-issued cards*, are accepted in public transit. There are bank cards under these card schemes that are not accepted, as listed in Question 3.


    *A $0.60 administrative fee per day will apply

    Contactless

    EMVCo Contactless Indicator

  3. What contactless bank cards cannot be used for SimplyGo?

    Currently, only Mastercard, NETS and Visa bank cards with the EMVCo Contactless Indicator are accepted in public transit. Maestro/Cirrus branded debit cards and NETSPay are not accepted in public transit.

    Additionally, credit/debit cards with card numbers starting with the following first 6-digits are not accepted in public transit for fare payments:


    Issuing Bank Financial Scheme 1st 6-digit of Card Number
    Australia &
    New Zealand Banking Group Ltd (ANZ)    		 Mastercard 5256 39
    5289 13
    Visa 4505 39
    4505 40
    4505 42
    4693 50
    4693 51
    4693 52
    HSBC NETS 2.0 6086 05

    As the above list is not exhaustive, you may contact your Issuing Bank to check on the eligibility of your contactless bank cards for SimplyGo.

  4. Do I need to sign up for a SimplyGo account to use my contactless bank card for transit?

    You do not need to sign up for a SimplyGo account to use your contactless bank card for transit. You can also use your contactless bank cards or Mastercard and Visa cards added to the mobile wallet immediately* for fare payments.

    To enjoy added convenience of accessing your travel history and transactions anytime, anywhere, please sign up for a SimplyGo account via the SimplyGo app and register the card(s) that you wish to use for transit payment.

    To ensure that travel fares are charged to the travel card you intend to use (e.g. Mastercard, Visa, NETS, EZ-Link, NETS FlashPay or Concession card), please take out that particular card from your bag or wallet so that you tap only one travel card (e.g. Mastercard, Visa, NETS, EZ-Link, NETS FlashPay or Concession card) when using the transit system. Also, please use the same mode of payment (i.e. do not tap in using a physical bank card and tap out using a mobile wallet with the same card added) so that only that designated travel card is charged.

    * If you are currently using the EZ-Link or NETS FlashPay functionality of a contactless bank card, please switch the payment mode of your card to contactless payment at the Assisted Service Kiosks or Top-Up Kiosks located at all MRT LRT stations and bus interchanges before starting your travel in order to use it for fare payment.

  1. How do I use my contactless bank card for transit?

    Please take out your contactless bank card from your bag or wallet and tap on the fare reader at the train gantry or on the bus at the points of boarding and alighting. The fare reader will display “Bank Card Usage”.

    You are encouraged to view your travel transaction history via the SimplyGo app.

  2. What should I do if I lose my contactless bank card?

    If you lose your bank card, please call your Issuing Bank immediately to report loss and prevent misuse.

  3. Can I de-activate my contactless bank card for transit?

    Under SimplyGo, contactless bank cards% or Mastercard/Visa cards added to the mobile wallet# can be used immediately* for fare payments. There is no functionality to de-activate your contactless bank card for transit. For any queries, you may contact your card Issuing Bank.

    To ensure that travel fares are charged to the travel card you intend to use (e.g. Mastercard, Visa, NETS, EZ-Link, NETS FlashPay or Concession card), please take out that particular card from your bag or wallet so that you tap only one travel card when using the transit system. Also, please use the same mode of payment (i.e. do not tap in using a bank card and tap out using a mobile wallet with the same card added) so that only that designated travel card is charged.

    %Refer to Qns 2 and 3  in the “Introduction to SimplyGo Contactless Bank Cards” section for cards accepted and not accepted in public transit for fare payments
    #Apple Pay, Fitbit Pay, Garmin Pay, Google Pay and Samsung Pay
    *If you are using a contactless bank card with EZ-Link or NETS FlashPay functionality, please switch the payment mode of your card to contactless payment at the Assisted Service Kiosks or Top-Up Kiosks located at all MRT, LRT stations and bus interchanges in order to use it for fare payment

  4. Can I use my contactless bank card for transit if I have insufficient funds/credit?

    Please do not use your contactless bank card for transit if you have insufficient credit or funds in your account. You may wish to call the Issuing Bank to check the adequacy of funds/credit in your bank/card account.

    Alternatively, please use another contactless bank card or travel card, such as SimplyGo EZ-Link card or NETS FlashPay card.

  5. Why do I see the message “Multiple Cards” on the fare gates at MRT stations and on the card readers on buses?


    You will see the following messages (as shown in the pictures below) when multiple contactless cards (e.g. Mastercard, NETS, Visa, EZ-Link, NETS FlashPay or Concession cards) are detected at the fare gates or card readers, and you will not be able to enter/exit the station/bus. Please take out the card you intend to use from your wallet or bag so that you tap only one contactless card at the fare device to enter and exit, and always tap in and out with the same card.

    Fare gates at MRT stations

    Card readers on buses

     

  6. What happens if I attempt to use a contactless bank card that is not accepted in public transit?

    Currently, only Mastercard, NETS and Visa bank cards with the EMVCo Contactless Indicator are accepted in public transit.

    Please refer to Question 3 under Introduction to SimplyGo Contactless Bank Cards on SimplyGo for the bank cards which are not accepted for public transit.  You will hence not be able to use any of these contactless bank card for transit and will encounter the following messages on the fare devices (as shown in the pictures below):

    Fare gates at MRT stations

    Card readers on buses

    You will encounter the following messages at the ticketing machines if your card is not good for transit (as shown in the pictures below).

    Cards with EZ-Link/NETS FlashPay functionality – Not good for Transit

    Cards without EZ-Link/NETS FlashPay functionality – Not good for Transit

  1. What is the difference between using contactless bank cards under SimplyGo and the contactless credit/debit cards with EZ-Link or NETS FlashPay functionality?

    Upfront top-ups are required for using contactless bank cards with EZ-Link or NETS FlashPay functionality for fare payment. With the launch of SimplyGo with Mastercard, NETS and Visa contactless bank cards, such top-ups are no longer necessary, and commuters are able to use their contactless bank cards for fare payments directly, subject to the availability of credit/funds in their card/bank account. The transactions will be processed, accumulated and charged to their credit/debit card or deducted from their bank account, as with any other contactless bank card purchase.

    To find out if your bank card has EZ-Link or NETS FlashPay functionality, look for the CEPAS logo on the back of the card. If it exists, the card has EZ-Link/NETS FlashPay functionality.


    To use SimplyGo with these cards, please switch the payment mode of your card to contactless payment at the Assisted Service Kiosks or Top-Up Kiosks located at all MRT and LRT stations.

  2. How do I enable my contactless bank card for transit if my card comes with EZ-Link or NETS FlashPay functionality?

    For contactless bank cards that come with EZ-Link or NETS FlashPay functionality, the EZ-Link or NETS FlashPay function will be the default payment mode for transit. You will need to visit the Assisted Service Kiosks or Top-Up Kiosks located at train stations or bus interchanges to switch to contactless payment mode.

    Place your card on the reader and select "More"

  3. How do I switch the payment mode of my contactless bank card back to EZ-Link or NETS FlashPay functionality?

    You will need to visit the Assisted Service Kiosks or Top-Up Kiosks located at train stations or bus interchanges to switch back to EZ-Link or NETS FlashPay payment mode.

    Place your card on the reader and select "Transit Payment Mode"

  4. What should I do if I am unable to switch my contactless bank card with EZ-Link or NETS FlashPay functionality to contactless payment mode?

    If you are unable to switch the payment mode of your contactless bank card with EZ-Link or NETS FlashPay functionality, please contact your Issuing Bank for further assistance.

  5. What will happen to the remaining stored value in the EZ-Link or NETS FlashPay purse of my contactless bank card after I have switched the payment mode?

    After switching the payment mode to contactless bank card payment mode for transit usage, the remaining stored value will remain in the EZ-Link or NETS FlashPay wallet and can be used for retail purchases. You can also get a refund of the remaining stored value at any SimplyGo Ticket Office.

    Upon refund, you will not be able to use the EZ-Link or NETS FlashPay functionality. This includes switching the payment mode of your contactless bank card back to EZ-Link or NETS FlashPay functionality or vice versa, topping up your EZ-Link or NETS FlashPay purse, or using the EZ-Link or NETS FlashPay for retail purchases.

  6. Can I still use the EZ-Link or NETS FlashPay functionality on my card for retail purchases after switching to contactless bank payment mode for transit?

    You can still use your EZ-Link or NETS FlashPay functionality on your contactless bank card for retail purchases, provided you have not obtained a refund of the remaining value in the EZ-Link or NETS FlashPay purse.

  7. How do I remove my contactless bank card from the SimplyGo App?

    You are able to remove a card previously registered to your SimplyGo account via the “My Cards” page on the SimplyGo app. Once the selected card is removed, all transactions and travel histories of the card cannot be viewed from the app.

    Do note that removing your card from your SimplyGo account does not automatically switch the default payment mode of your card to EZ-Link/NETS FlashPay function for transit. You will need to make the switch at the Assisted Service Kiosks or Top-Up Kiosks located at MRT, LRT stations and bus interchanges, and provided you have not obtained a refund of any remaining value in the purse.

  1. How do I use my mobile payment for transit?

    Using mobile payment for transit usage is the same as your contactless bank card. You can use the below mobile payment modes%:

    Simply add a Mastercard or Visa bank card to any of the mobile payment modes listed above and start using it for transit. To ensure smoother usage of mobile payments, please take note of the following:

    1. Tap in and out using the same mobile payment mode and mobile device, with the same card
      Using a mix of card, mobile wallet or different mobile device when tapping in and out may result in multiple charges, even if the same payment card is added to the mobile wallet and/or device.

      For example: A commuter who taps in with mobile wallet (linked to bank card A), must tap out using the same mobile wallet and mobile device (both linked to bank card A). Else, they will be treated as separate transactions and he may incur multiple charges.

    2. You will need to enable your mobile payment
      Like any retail transaction, you will need to enable your mobile payment before usage. For faster entry and exit, it is recommended that you enable your mobile payment before approaching the fare gates or card reader on buses.

    3. Your mobile payment mode may require data network in order for transactions to be completed
      Please contact your mobile payment provider for more information.

    4. Ensure that there is sufficient battery in your mobile device
      Mobile payment is only possible if your mobile device is turned on. Hence, you should ensure there is sufficient battery during your journey for mobile payment usage.

    5. Check if you are using EZ-Link Near Field Communication (NFC) SIM card in your mobile device
      Please check if you are using an EZ-Link NFC SIM card in your mobile device. Using mobile payment with EZ-Link NFC SIM card may result in transit devices detecting more than one payment mode, and you may be denied entry or exit. You may also incur multiple charges. If you are not sure if you have an EZ-Link NFC SIM card, please check with your telecommunications service provider.


    *Refer to Qns 2 and 3 in the “Introduction to SimplyGo Contactless Bank Cards” section for cards accepted and not accepted in public transit for fare payments

  2. Is my phone model compatible for transit usage?

    Some mobile device models or mobile payment modes may not be accepted at our fare readers. If your mobile payment is not accepted, please contact your mobile payment provider for further assistance.

  3. Can I add my NETS contactless ATM cards to my mobile wallet for fare payment?

    NETS contactless ATM cards are not supported by any mobile device for payments in transit currently.

  4. Is express fare payment available for commuters using mobile wallets?

    Express fare payments on mobile wallets are proprietary rights of mobile payment providers, with technical and security aspects that must be considered before they are made available.

    Currently, commuters with Google Pay and Samsung Pay on their smartphones can already tap in at our fare gates/readers without authentication or having to launch the payment application. Apple Express is currently not available for express fare payment in transit.

  5. I am unable to use Google Pay to pay for my public transport fares. Why is this so?

    Some commuters may experience problems using Google Pay in transit. This is due to the expiry of the certificate on your Google Pay. Affected commuters can try removing and adding their bank card back on Google Pay to resolve the issue.

    Alternatively, please use another contactless bank card or stored value card for public transit usage.

  6. Will I be charged a fare even though the gate does not open?

    You will not be charged a fare if the gate at the train station does not open, or if the fare reader on the bus does not respond. Please pay for your fare using other forms of payment.

  1. How do I register for a SimplyGo account and subsequently add a stored value or bank card to my account?

    You may download the SimplyGo app to register for a SimplyGo account. You will be required to create a password to login to your account. Following which, you may log in to your account and add your card(s).

    You may refer to the step-by-step user guide on SimplyGo app here.

  2. What if I forget my password for my SimplyGo account?

    A password self-reset feature is available in the login page SimplyGo app for you to reset your password.

  3. What are the benefits of having a SimplyGo account?

    Commuters using SimplyGo can register for a SimplyGo account and add different contactless bank cards* (i.e. Mastercard, NETS and Visa) and stored value cards (i.e. SimplyGo EZ-Link, SimplyGo Concession, EZ-Link Adult, EZ-Link Concession, NETS Prepaid and NETS FlashPay cards) via the SimplyGo app.

    With a SimplyGo account, commuters can enjoy the convenience of viewing their travel expenditure and history on the go. Registered users will also receive push notifications for travel fares and claim approvals using the SimplyGo app on their smartphones. Other features include submitting travel claims, viewing of claim status, making payment for penalty fees, and providing concession-related services and transit information.

  4. How do I view my transaction history?

    You may visit the “My Statements” page in your SimplyGo account via the “Trip Details” page on the SimplyGo app to view the travel transactions and fares charged to your card(s).

    Transaction information includes trip and journey information, transit fares and payment posting history. This information can be downloaded into PDF statements.

  1. Can I use my contactless bank card to make payment for all train and public bus services?

    You can pay for both train and public bus fares (basic, premium and express bus services) with your contactless bank card, except for private buses.

    Please note that for premium bus services, your contactless bank card can be used to pay for fares only if they are operated by public transport operators (PTOs) and not private operators. All PTO-operated buses (basic, premium and express bus services) are installed with a standard card reader as shown below.

    Standard card reader

  2. Are there any charges to the fares when using my contactless bank card for transit?

    The fares charged using locally-issued contactless bank cards are the same as existing card fares. Please refer to www.ptc.gov.sg/fare-regulation/bus-rail/fare-structure for more information on fares. However, an administrative fee of $0.60 be levied per day of use if you are using a foreign-issued contactless bank card for transit payment.

    Please note that concessionary fares and concession passes are not applicable when using contactless bank cards.

  3. How would I be billed for transit payments using contactless bank card?

    The transactions will be processed, accumulated and charged to your contactless bank cards with the merchant descriptor name “BUS/MRT”.

    For Mastercard contactless bank cards, fare charges will be accumulated for up to 5 days or after a total of $15 is spent on transit fares, whichever is earlier.

    For Visa and NETS contactless bank cards, fare charges will be accumulated daily.

    The accumulated amount will be posted to your respective banks after 3 days. Postings will be reflected in your credit, debit or prepaid card account based on the processing time of your Issuing Bank.

    To view the breakdown of the aggregated fares, please login to your SimplyGo account on the SimplyGo app.

  4. Will the fare amount be displayed on the fare reader when I tap to exit using my contactless bank card?

    When using your contactless bank card for transit payment, the fare reader will display “Bank Card Usage” when you tap to enter and exit. You will be able to view the details of each transaction in your SimplyGo account on the SimplyGo app. You can choose to turn on push notifications on your mobile devices to receive alerts on fare charges from the mobile app each time you tap out.

  5. Why am I unable to see the fare charged on the fare reader at the point of exit?

    The transactions are not displayed instantaneously on the fare reader as they are carried out in the backend system.

    Your fare and travel history will be available for viewing and tracking through your SimplyGo account via the SimplyGo app.
    Commuters can also conduct similar checks at the Assisted Service Kiosks and Top-Up Kiosks.

  6. Can I tap my wallet or bag at the card reader?

    Please take out the card you intend to use from your bag or wallet so that you tap only one contactless card (e.g. Mastercard, NETS, Visa, EZ-Link, NETS FlashPay or Concession card) when using the transit system. This is similar to retail purchases, where you would present one card for payment.

    If several contactless cards are detected, more than one card may be charged.

    Ensure that you always tap in and out using the same card and with the same mode of payment (i.e. tap in and out using physical card or mobile wallet). This prevents the system from considering the entry and exit as two separate transactions.

    Please also refrain from placing your travel card behind your phone with mobile wallet activated, as this will prevent the card reader from detecting and charging the fare to the bank card added in the mobile wallet.

  7. What should I do if there are any discrepancies in my transactions/billings for my SimplyGo account and what is ‘Estimated Fare’?

    If there are any discrepancies in your travel transactions or billings, you may submit claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the SimplyGo app.

    Under the Distance Fares system, trips made within the same journey will be consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ in your travel transaction history before it is finalised. Please file your claim only after the fare has been finalised.

    Claims must be filed within 60 days from the date of fare transaction. Please note that you can only view up to the last 180 days of your transaction history.

    Commuters who have not signed up for a SimplyGo account or linked their cards to their account can do so on the SimplyGo app.

  8. I have reported my lost bank card(s) to my Issuing Bank. Why are there still travel transactions made?

    If you noticed any fraudulent transactions on your lost bank card(s), please contact your Issuing Bank for assistance.

  9. I have a posting of Incomplete Transaction/Rail Overstay Charge in my statement. Why is this so?

    For Rail
    A posting of Incomplete Rail Transaction will be reflected in your statement as “Missing Entry” / “Missing Exit”, if the point of entry or exit is not detected. A flat fare of $2.30 will be charged, regardless of the distance travelled.

    A posting of Rail Overstay Charge will be reflected in your statement as “*”, if you exceed the time limit allowed for exiting a station. In this case, you will be charged an additional fee of $2, on top of the actual fares incurred.

    For Buses
    Similar to train, a posting of incomplete transaction will be reflected in your statement as “Missing Entry” / “Missing Exit”, if the point of entry or exit on your bus journey is not detected.

    For missing entry, the ride will be charged from the first bus stop of bus route to the point of exit. For missing exit, the ride will be charged from the point of entry to the end of bus route.

  10. Why is there an earmarked amount on my card account bank statement?

    For Mastercard cardholders, a pre-authorisation fee will be initiated after a posting of payment is made to the card used at the point of boarding. The pre-authorised amount is reflected on the card account bank statement as the earmarked amount on your card and will be released based on the respective Issuing Bank policies.

  11. Are foreign-issued contactless bank cards accepted for use in public transport in Singapore? Are there extra charges to use foreign bank cards?

    Foreign-issued Mastercard or Visa contactless bank cards are accepted for payments on our public transport network. Cardholders may contact their Issuing Bank for more information should their contactless bank card be rejected in transit.

    An administrative fee of $0.60 will be applicable per day of use for fare payment. You may view your travel history and its related fares, including any admin fee charged to your bank card via the SimplyGo app. Additionally, foreign cardholders may be subject to other fees imposed by their Issuing Banks. Please check with your Issuing Bank for more information.
  12. Why is there an administrative fee charged for the use of foreign-issued contactless bank cards?

    The administrative fee is charged to defray the additional cost for processing foreign bank cards. Alternatively, tourists can purchase stored-value travel cards (e.g. SimplyGo EZ-Link cards) at $10 ($5 card cost, $5 travel value) to travel on Singapore’s public transport system. These travel cards can be topped up using cash, credit or debit cards at ticketing machines located in train stations, via the SimplyGo app, or by cash at convenience stores^.

    Tourists can also buy tourist-specific products, such as the Singapore Tourist Pass, which do not require top-ups as they allow unlimited travel on public transport during the validity period.

    Tourists may wish to select the preferred way of paying their public transport fares depending on cost and convenience, as provided by the options above.


    ^A convenience fee may be applied.

  1. Who can assist me if I encounter problems using my contactless bank card at the point of boarding or alighting?

    Please use an alternative contactless bank card (Mastercard, NETS or Visa) or stored value card (e.g. EZ-Link or NETS FlashPay card) for public transit usage.

    You may wish to contact your Issuing Bank if you encounter difficulties using a specific bank card.

  2. Where can I refer to for more information on SimplyGo and use of bank cards on SimplyGo?

    More information on SimplyGo is available on the SimplyGo app.

    For enquiries on bank cards and related promotions, please contact the Issuing Banks.

    For other enquiries, please call the SimplyGo Hotline at 1800-2255 663 (8am to 6pm daily, closed on public holidays). Alternatively, you may make use of our Chatbot, AskAddy on the TransitLink website or on the SimplyGo app.

  1. What is SimplyGo?

    ‘SimplyGo’ provides a range of e-payment options in-transit for commuters, bringing more ease and convenience for fare payments on trains and buses. Commuters can use their contactless bank cards (Mastercard, NETS and VISA) or Mastercard/Visa cards added to the mobile wallet for fare payments, eliminating the need for top-ups or carry a separate travel card. They can also use their SimplyGo EZ-Link cards or SimplyGo Concession cards.

    When using contactless bank cards, mobile wallets and SimplyGo EZ-Link cards for travel on public transport, regular adult fares will be charged.

    With SimplyGo Concession cards, cardholders will continue to enjoy subsidised fares for travel on public transport.

  2. What is a SimplyGo EZ-Link card? What are the benefits and how is it different from my existing EZ-Link card?

    The SimplyGo EZ-Link card refers to an EZ-Link card that is compatible with the Land Transport Authority’s Account-based Ticketing system.

    1. KEY BENEFITS WITH SIMPLYGO EZ-LINK CARD
      SimplyGo EZ-Link cards can be registered and paired with the SimplyGo app (available on Android and iOS devices) or EZ-Link app, for cardholders to enjoy greater convenience and benefits:

      Available on the SimplyGo app

      • Skip the queue and top up on the go
        Perform card top-ups while on the go* for yourself or family members (up to a maximum top-up value of $400 per SimplyGo account within the last 30 days).

        *If your travel card has a value of less than $3 in the middle of your journey, you are encouraged to use the ticketing machines to top-up your card.

      • Track travel spending and card balance
        Better manage your budget and keep track of your travel expenditure by monitoring the fares deducted through in-app notifications at the end of each trip. You can also view your transaction history and card balance on the app.

      • Low-balance alerts
        Get reminded when a top-up is required with in-app notifications when card balance is low.

      • View SimplyGo EZ-Link card details
        Check the expiry date of your EZ-Link card.

      • View and redeem eVoucher
        View and redeem public transport electronic voucher (eVoucher) directly to your SimplyGo EZ-Link card.

      • File claim and check claim status
        Submit claims for travel transactions and check claim status.

      • Share my account feature
        View the card details including travel transaction history and card balance of other SimplyGo account holders (e.g., your family members).

      • Instant card blocking
        Block your lost card instantly and file for a refund of your remaining balance.

      • View retail transactions
        View transactions made at merchants with your card.

Available only on EZ-Link app

      • Auto Top-Up service
        With no convenience fees, you can conveniently sign up for Auto Top-Up through the EZ-Link app to enjoy automatic card top-ups when there is insufficient value.
      1. KEY CHANGES WITH SIMPLYGO EZ-LINK CARD
        SimplyGo EZ-Link cards are accepted on all public buses and MRT/LRT fare gates. With SimplyGo EZ-Link cards, fares charged and remaining card balance will not be displayed at the Bus card readers and MRT/LRT fare gates. The following message will be displayed:

        Bus card readers MRT / LRT fare gates

        Commuters may check their fare transaction and card balance through the following channels instead:

          • SimplyGo app or
          • EZ-Link app; or
          • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks and SimplyGo Kiosks.

Commuters will have to maintain a $3 minimum card balance on their SimplyGo EZ-Link card to ensure acceptance of cards at the Bus card readers and MRT/LRT fare gates.

Please note that SimplyGo EZ-Link cards cannot be used to pay for motoring-related charges, including ERP and carpark charges.

SimplyGo EZ-Link cards are only accepted at selected merchants as listed here. The list is being expanded progressively as new merchants come onboard.

Note: Transactions for existing EZ-Link cards may take up to 2 days to be reflected on the SimplyGo app and SimplyGo Portal.

  1. How do I get a SimplyGo EZ-Link card? How do I upgrade my existing EZ-Link card to SimplyGo?


    You can purchase a SimplyGo EZ-Link card at any SimplyGo Ticket Office or Passenger Service Centre, or upgrade an existing EZ-Link card to SimplyGo EZ-Link at any ticketing machine. 

    Steps to upgrade your existing EZ-Link card to a SimplyGo EZ-Link card:

    Simply bring along your existing EZ-Link card to any ticketing machine (located at MRT stations and bus interchanges) to perform the upgrade to SimplyGo EZ-Link.

    Important: Please note the following before upgrading your EZ-Link card to SimplyGo EZ-Link at the ticketing machines.

    1. Please ensure that the card balance on your EZ-Link card is at least $3 before initiating the upgrade to SimplyGo.

    2. The upgrading process to SimplyGo EZ-Link cannot be reversed.

    3. The upgrading process simply migrates the information on your card to a backend account. There will be no change to the remaining balance of the card. Auto Top-Up subscription will still be in place when the card is upgraded to a SimplyGo EZ-Link card. Any loyalty points (e.g., yuu Points) on the card will also remain in the card after the upgrading process.

    4. If you upgrade your card in between trips (e.g., in the middle of a journey), the next trip after upgrading will be considered a new journey. You will thus not be able to enjoy distance-based fare for that trip. Please complete your journey before upgrading your EZ-Link card to avoid paying higher fares.

    5. An upgraded SimplyGo EZ-Link card cannot be used to pay for motoring-related charges, including ERP and carpark charges.

    6. SimplyGo EZ-Link cards are accepted for retail usage at selected merchants. More merchants are being added progressively. Please refer here for the updated list to date

    7. You are encouraged to download and use the SimplyGo app to keep track of your fare transactions and card balance conveniently. With SimplyGo EZ-Link cards, fare charged and remaining card balance will not be displayed at Bus card readers and MRT/LRT fare gates

      Step 1: Place card on reader Step 2: Select Upgrade to SimplyGo
      (Note: location of this button may vary across the different ticketing machines)
      Step 3: Select Proceed Step 4: Upgrade successfully completed;
      Please remove card and collect your receipt.
  2. What should I do if the upgrading process fails?


    If you are unable to upgrade your EZ-Link card at the ticketing machines, please approach the staff at any SimplyGo Ticket Office / Passenger Service Centre for assistance.

    Alternatively, you may contact our hotlines at 1800-2255 663 or 6496 8300 from 8am to 6pm daily (except on public holidays) if you require further assistance.

  3. What should I do if my card is blocked after the upgrading process?


    Please ensure that the card balance on your SimplyGo EZ-Link card is above the Minimum Travel Value (MTV) of $3 to avoid the possibility of your card being blocked after the upgrading process. Please note that this also applies to EZ-Link cards on Auto Top-Up (ATU).

    To unblock and continue using your SimplyGo EZ-Link card, please top up your card to a value above the MTV amount. If your EZ-Link card is on ATU, the ATU service will resume thereafter.

    For top-ups done using the ticketing machines, you will be able to use your SimplyGo EZ-Link card immediately after successful top-up. For top-ups done using other channels (e.g. SimplyGo app), please place your card on a card reader at any Top-Up Kiosk or Assisted Service Kiosk or proceed to a Passenger Service Centre to enable immediate entry.

  4. How do I download the SimplyGo app and register my SimplyGo EZ-Link Card on the app?


    You may download the SimplyGo app via the QR code below.

    After downloading the SimplyGo app, register for a SimplyGo account. Thereafter, add your SimplyGo EZ-Link card to the SimplyGo app.


  5. Can I switch back to the regular EZ-Link card / opt out from the SimplyGo scheme if I no longer want to use the SimplyGo features?

    Please note that the upgrading process to SimplyGo EZ-Link (available at ticketing machines) cannot be reversed.
  6. How do I check if my card is a SimplyGo EZ-Link card

    You may check if your card is a SimplyGo EZ-Link card using the following channels. If you have a SimplyGo EZ-Link card, you will see the words “SimplyGo” or “Upgraded”.

    SimplyGo app EZ-Link app  
     
    Top-Up Kiosk (TUK) Assisted Service Kiosk (ASK) SimplyGo Kiosk
    Bus card reader MRT / LRT fare gate  
     

  7. How do I check my SimplyGo EZ-Link card’s transaction history and card balance?

    You may check your SimplyGo EZ-Link card’s transaction history and card balance using the following channels:

    • SimplyGo app; or
    • EZ-Link app; or
    • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks and SimplyGo Kiosks

      Using the SimplyGo app
  8. How do I top up my SimplyGo EZ-Link card?


    You may top up your SimplyGo EZ-Link card through the following channels:

    • SimplyGo app (up to a maximum top-up value of $400 per SimplyGo account within the last 30 days); or
    • EZ-Link app; or
    • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks and SimplyGo Kiosks; or
    • SimplyGo Ticket Offices

    There are no additional charges for top-ups performed using the above channels.

    Please refer to the table below for the minimum top-up amount for the respective EZ-Link cards:
    Minimum Top-up Amount
    • SimplyGo app / EZ-Link app: $10
    • ePayment (NETS & credit/debit card) using ticketing machine: $10
    • Cash using ticketing machine: $2

    Card balance on SimplyGo EZ-Link card When can I tap in after top-up?
    ≥ Minimum Travel Value (MTV) You may tap in immediately after top-up

    < Minimum Travel Value (MTV)

    Important: To avoid any inconvenience, please maintain a minimum balance of $3.00 on your travel cards
    • For top-ups using ticketing machines: You may tap in immediately
    • For top-up done using other channels (e.g. SimplyGo app), please place your card on a card reader at any Top-Up Kiosk or Assisted Service Kiosk, or proceed to a Passenger Service Centre to enable immediate entry.

    Using the SimplyGo app to top up your SimplyGo EZ-Link card


  9. How do I sign up for Auto Top-Up (ATU) for my SimplyGo EZ-Link card, using the EZ-Link app?

    You can apply for ATU with a Mastercard or Visa card via the EZ-Link app that can be downloaded from Google Play Store or App Store.

    The Auto Top-Up service automatically tops up your SimplyGo EZ-Link card when there is insufficient value.

    Upon successful sign up of Auto Top-Up, there will be a ‘hold’ amount of $0.50 reflected in your credit card statement for authorisation purpose. This amount will be released to you within 7 working days.

    For information on Auto Top-Up, please visit here.

  10. What should I do if I lose my SimplyGo EZ-Link card? How do I block unauthorised usage on my lost SimplyGo EZ-Link card, and get a refund of the remaining value on my card / EZ-Link pass?

    For SimplyGo EZ-Link cards that have been added to the SimplyGo app or EZ-Link app, you may block the lost SimplyGo EZ-Link card immediately using the apps to prevent unauthorised transactions and misuse.

    Using the SimplyGo app

    Thereafter, a refund of the remaining value on the card will be credited to the nominated bank account or another SimplyGo EZ-Link card, within 7 working days.

    Alternatively, please call SimplyGo Hotline at 1800-2255 663 immediately to report the loss and to prevent misuse. Operating hours are from 8am to 6pm daily (closed on public holidays).

  11. How do I check the expiry date of my SimplyGo EZ-Link card on the SimplyGo app?
    1. Ensure you are logged in to the SimplyGo app.
    2. Go to ‘My Cards’ and select the registered card you would like to check for information.
  12. Can I add my SimplyGo EZ-Link card to my mobile wallet (e.g., Apple Pay or Google Pay)?

    Currently, SimplyGo EZ-Link cards cannot be added to a mobile wallet for contactless payment.
  13. Can I add my family member/s’ SimplyGo EZ-Link card to more than one accounts on the SimplyGo app?

    You can add your family member/s’ SimplyGo EZ-Link card to your SimplyGo account. However, a SimplyGo EZ-Link card can only be added to one SimplyGo account.

    If your family members are also users of the SimplyGo app and have already added their SimplyGo EZ-Link card into their own accounts, you can still use the Share my account feature within the SimplyGo app to view their card details including travel transaction history and card balance. You can also perform card top-ups for them remotely. Please note that there is a maximum top-up value of $400 per SimplyGo account within the last 30 days, regardless of the number of registered cards in the account.

    Share card details with others using the Share my account feature in SimplyGo app


    Accept invitation and view card details of other SimplyGo account holders

  14. How do I reset my SimplyGo account password if I forget or misplace my password?

    Please follow the steps below to reset your password.


    You may also enable biometric login to access your SimplyGo account conveniently, without the need to enter your password every time.


  1. Where can I use my SimplyGo EZ-Link card?

    You can use your SimplyGo EZ-Link card for transit (e.g., fare payments at MRT/LRT fare gates and on buses) exactly the same way as your regular EZ-Link card.

    Additionally, you can use the SimplyGo EZ-Link card for retail purchases at selected merchants listed here.

    Important: SimplyGo EZ-Link cards cannot be used to pay for motoring-related charges, including ERP and carpark charges.

  2. Are there any changes to the fares when using my SimplyGo EZ-Link card for public transport?

    Please be assured that there are no changes to the fares when using SimplyGo EZ-Link cards. Commuters who use SimplyGo EZ-Link cards for public transport will continue to enjoy existing EZ-Link fares.

    Please refer here for more information on fares.

  3. How do I use my SimplyGo EZ-Link card for travel on public transport?

    To travel on public transport, please tap in and out with your SimplyGo EZ-Link card on the MRT/LRT fare gates, or bus card readers. Please take out your SimplyGo EZ-Link card from your bag or wallet so that you tap only one contactless card on the fare gates / card readers. If several contactless cards are detected, more than one card may be charged.


    The card reader will display “CEPAS CARD; SIMPLYGO” when your transaction is successful, as shown below:

    Bus card reader MRT / LRT fare gate


    *If the card reader at the point of boarding or alighting emits an amber light when tapping your card, this means that your EZ-Link card’s entry/exit has been recorded. If the card reader at the point of boarding or alighting emits a red light when tapping your card, this means your EZ-Link card has been rejected.
    The SimplyGo EZ-Link card can be used to pay for fares on all bus services operated by the public transport operators (PTOs). All PTO-operated services (basic, premium and express bus services) are installed with standard bus card readers, as shown above.


  4. Why am I unable to see the fare charged and remaining card balance on the card reader / fare gate at the point of exit when I am using a SimplyGo EZ-Link card?


    Fare charged and remaining card balance are not displayed instantaneously on the card reader / fare gates as these transactions are carried out through the backend system.

    Your fare expenditure will be available for viewing and tracking on the SimplyGo app. Please enable your in-app notification to receive the estimated fare after each trip, and to be reminded when your card balance is low and a top-up is required.

    You may also check your travel history and transactions at the ticketing machines available at the MRT/LRT stations and bus interchanges island-wide.

  5. Why do I see an error message on the MRT/LRT fare gates and card readers on buses?


    a.     You may be tapping with more than one payment card.
    If you tap a wallet with multiple cards (e.g., Contactless bank card (Mastercard, NETS or Visa), EZ-Link, NETS FlashPay or Concession cards), the card reader / fare gate may not be able to correctly identify the card you wish to travel with. As such, an incorrect transaction will occur, or you may see the following error messages.

    Bus card reader MRT / LRT fare gate


    Please take out the card you intend to use from your wallet or bag so that you tap only one card at the fare device to enter and exit. Do remember to always tap in and out with the same card. ­This prevents the system from considering the entry and exit as two separate trips.

    b.Your card may have insufficient value.
    You will not be able to continue using your SimplyGo EZ-Link card for travelling if you have insufficient card balance. You will encounter the following messages on the fare devices (as shown in the pictures below).

    Bus card reader MRT / LRT fare gate (Entry / Exit)



    Please top up your card in order to continue your journey. For top-ups done using the ticketing machines, you will be able to use your SimplyGo EZ-Link card immediately after successful top-up. For top-ups done using other channels (e.g. SimplyGo app), please place your card on a card reader at any Top-Up Kiosk or Assisted Service Kiosk or proceed to a Passenger Service Centre to enable immediate entry.

    c. Your card may be damaged / expired
    Should you continue to encounter difficulties using the SimplyGo EZ-Link card, please approach any SimplyGo Ticket Office / Ticketing Service Centre or contact our hotlines for assistance at 1800-2255 663 or 6496 8300 (8am – 6pm daily, closed on Public Holidays).

  6. What should I do if there are any discrepancies in my transactions for my SimplyGo EZ-Link card? How do I submit a travel claim, using the SimplyGo app?

    If there are any discrepancies in your travel transactions, please use the SimplyGo app to submit claims for the travel transactions. Claims must be filed within 14 days after the date of travel transaction.* Please note that you can only view up to the last 180 days of your transaction history.

    *For CBT EZ-Link cards, claims must be filed within 14 days after the date of travel transaction.





    You may also check the status of your claims on the SimplyGo app.
  7. What does ‘Estimated Fare’ in SimplyGo app refer to?

    Under the Distance Fares system, trips made within the same journey will be consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ in your travel transaction history before it is finalised.

  1. Who can assist me if I encounter problems using my SimplyGo EZ-Link card at the point of boarding/alighting or entry/exit?

    Commuters who face issues at the point of boarding/alighting or entry/exit can approach the Bus Captains or Passenger Service Centres at MRT stations respectively for assistance, or contact our hotlines at 1800-2255 663 or 6496 8300 (8am – 6pm daily, closed on Public Holidays).

  2. How can I provide feedback on my experience with SimplyGo EZ-Link card and the SimplyGo app?

    For feedback on the SimplyGo EZ-Link card and SimplyGo app, click here or contact our hotlines at 1800-2255 663 or 6496 8300 or (8am – 6pm daily, closed on Public Holidays).

  3. Where can I find more information about the SimplyGo EZ-Link cards?

    For more information about SimplyGo EZ-Link cards, click here or contact our hotlines at 1800-2255 663 or 6496 8300 (8am to 6pm daily, closed on public holidays). Alternatively, you may make use of our Chatbot, AskAddy on the TransitLink website or on the SimplyGo app.

  1. What is SimplyGo?

    ‘SimplyGo’ provides a range of e-payment options in-transit for commuters, bringing more ease and convenience for fare payments on trains and buses. Commuters can use their contactless bank cards (Mastercard, NETS and VISA) or Mastercard/Visa cards added to the mobile wallet for fare payments, eliminating the need for top-ups or carry a separate travel card. They can also use their SimplyGo EZ-Link cards or SimplyGo Concession cards.

    When using contactless bank cards, mobile wallets and SimplyGo EZ-Link cards for travel on public transport, regular adult fares will be charged.

    With SimplyGo Concession cards, cardholders will continue to enjoy subsidised fares for travel on public transport.

  2. What is a SimplyGo Concession card? What are the benefits and how is it different from my existing Concession card?

    The SimplyGo Concession card refers to a Concession card that is compatible with the Land Transport Authority’s Account-based Ticketing system.  


      1. KEY BENEFITS WITH SIMPLYGO CONCESSION CARD

        SimplyGo Concession cards can be registered and paired with the SimplyGo app (available on Android and iOS devices) or EZ-Link app, for cardholders to enjoy greater convenience and benefits:

        Available on SimplyGo app

        • Skip the queue and top up on the go
          Perform card top-ups while on-the-go for yourself or family members (up to a maximum top-up value of $400 per SimplyGo account within the last 30 days). 

        • Track travel spending and card balance
          Better manage your budget and keep track of your travel expenditure by monitoring the fares deducted through in-app notifications at the end of each trip. You can also view your transaction history and card balance on the app.

        • Low-balance alerts
          Get reminded when a top-up is required with in-app notifications when card balance is low.

        • View SimplyGo Concession card details
          Check the Concession card type, concession status and expiry dates of your Concession card and Monthly Concession Pass.

        • Purchase of Monthly Concession Pass
          Purchase a Monthly Concession Pass for your SimplyGo Concession card conveniently.

        • View and redeem eVoucher
          View and redeem public transport electronic voucher (eVoucher) directly to your SimplyGo Concession card.

        • Apply for new/replacement Concession card
          Use the SimplyGo app to apply for a new/replacement Concession card.

        • File claim and check claim status
          Submit claims for travel transactions and check claim status.

        • Share my account feature
          View the card details including travel transaction history and card balance of other SimplyGo account holders (e.g. your family members).

        • Instant card blocking
          Block your lost card instantly and file for a refund of your remaining balance. If you have purchased a Monthly Concession Pass, the pro-rated balance will also be refunded within 10 working days.

        • View Non-Transit Area transactions
          View transactions made at merchants with your card.

        Available only on EZ-Link app

        • Auto Top-Up service
          With no convenience fees, you can conveniently sign up for Auto Top-Up through the EZ-Link app to enjoy automatic card top-ups when there is insufficient value. 

      2. KEY CHANGES WITH SIMPLYGO CONCESSION CARD

        SimplyGo Concession cards are accepted on all public buses and MRT/LRT fare gates. With SimplyGo Concession cards, fares charged and remaining card balance will not be displayed at the Bus card readers and MRT/LRT fare gates. The following message will be displayed:

        Bus card readers MRT/LRT fare gates

        Commuters may check their fare transaction and card balance through the following channels instead:

        • SimplyGo app or SimplyGo Portal; or
        • EZ-Link app; or
        • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks, and SimplyGo Kiosks.


        Note: Transactions for existing EZ-Link cards may take up to 2 days to be reflected on the SimplyGo app and SimplyGo Portal.

        Commuters will have to maintain a minimum card balance on their SimplyGo Concession card to ensure acceptance of cards at the Bus card readers and MRT/LRT fare gates. Please refer to the below table on the minimum card balance required:

        Concession Card Type

        Minimum Card Balance Required
        Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student $1.00
        Persons with Disabilities $2.00
        Senior Citizens $2.00
        Undergraduate $3.00
        Full-time National Servicemen (NSF) $3.00
        Workfare Transport Concession Card $3.00
        Adult Monthly Travel Card $3.00

        Please note that SimplyGo Concession cards cannot be used to pay for motoring-related charges, including ERP and carpark charges.

        SimplyGo Concession cards are only accepted at selected merchants as listed here. The list is being expanded progressively as new merchants come onboard.

  1. How do I get a SimplyGo Concession card? How do I upgrade my existing Concession card to SimplyGo?

    Most Concession cardholders, except for MOE Primary, Secondary and Junior College students, are currently able to upgrade their existing Concession cards to SimplyGo Concession cards. The upgrade function for the Student Concession cards (or School Smart Cards) stated above will be made available in 2024. More details will be provided when ready.

    Steps to upgrade your existing Concession card to a SimplyGo Concession card:

    Simply bring along your existing Concession card to any ticketing machine (located at MRT stations and bus interchanges) to perform the upgrade to SimplyGo Concession.

    Important: Please note the following before upgrading your Concession card to SimplyGo Concession at the ticketing machines.

    1. Please ensure that the card balance on your Concession card is at least $3 before initiating the upgrade to SimplyGo.
    2. The upgrading process to SimplyGo Concession cannot be reversed.
    3. The upgrading process simply migrates the information on your card to a backend account. There will be no change to the remaining balance of the card. Any active Monthly Concession Pass or Auto Top-Up subscription will still be in place when the card is upgraded to a SimplyGo Concession card. Any loyalty points (e.g. yuu Points) on the card will also remain in the card after the upgrading process.
    4. If you upgrade your card in between trips (e.g. in the middle of a journey), the next trip after upgrading will be considered a new journey. You will thus not be able to enjoy distance-based fare for that trip. Please complete your journey before upgrading your Concession card to avoid paying higher fares.
    5. An upgraded SimplyGo Concession card cannot be used to pay for motoring-related charges, including ERP and carpark charges.
    6. SimplyGo Concession cards are accepted for retail usage at selected merchants. More merchants are being added progressively. Please refer here for the updated list to date.
    7. You are encouraged to download and use the SimplyGo app to keep track of your fare transactions and card balance conveniently. With SimplyGo Concession cards, fare charged and remaining card balance will not be displayed at Bus card readers and MRT/LRT fare gates.

    Step 1: Place card on reader

    Step 2: Select Upgrade to SimplyGo
    (Note: location of this button may vary across the different ticketing machines)

    Step 3: Select Proceed

    Step 4: Upgrade successfully completed;
    Please remove card and collect your receipt.

  2. What should I do if the upgrading process fails?


    If you are unable to upgrade your concession card at the ticketing machines, please approach the staff at any SimplyGo Ticket Office/Passenger Service Centre for assistance.

    Alternatively, you may contact our hotlines at 1800-2255 663 or 6496 8300 from 8am to 6pm daily (except on public holidays) if you require further assistance.

  3. What should I do if my card is blocked after the upgrading process?


    Please ensure that the card balance on your SimplyGo Concession card is above the Minimum Travel Value (MTV) to avoid the possibility of your card being blocked after the upgrading process. Please note that this also applies to Concession cards on Auto Top-Up (ATU). Please refer to the table below for the MTV of the respective type of Concession cards.

    Concession Card Type

    Minimum Travel Value (MTV) Amount

    Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student

    $1.00

    Person with Disabilities

    $2.00

    Senior Citizen

    $2.00

    Undergraduate

    $3.00

    Full-time National Servicemen (NSF)

    $3.00

    Workfare Transport Concession Card

    $3.00

    Adult Monthly Travel Card

    $3.00

    To unblock and continue using your SimplyGo Concession card, please top up your card to a value above the MTV amount. Please refer to the table above for easy reference. If your Concession card is on ATU, the ATU service will resume thereafter.

    For top-ups done using the ticketing machines, you will be able to use your SimplyGo Concession card immediately after successful top-up. For top-ups done using other channels (e.g. SimplyGo app), please place your card on a card reader at any Top-Up Kiosk or Assisted Service Kiosk or proceed to a Passenger Service Centre to enable immediate entry.

  4. How do I download the SimplyGo app and register my SimplyGo Concession Card on the app?

    You may download the SimplyGo app via the QR code below.

    After downloading the SimplyGo app, register for a SimplyGo account. Thereafter, add your SimplyGo Concession card to the SimplyGo app.   


  5. Can I opt for the new / replacement Concession card to be issued as a SimplyGo Concession card?

    This option is currently not available for new Concession cards issued, or for the replacement of expiring Concession cards.

    If you want to replace your faulty or lost Concession card and your existing card is a regular Concession card, your replacement card will be one without the SimplyGo features. However, you may choose to upgrade your replacement card to a SimplyGo Concession card at the ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks, and SimplyGo Kiosks.

    If your previous Concession card has already been upgraded to SimplyGo, a new SimplyGo Concession card replacement will be issued to you. 

    Please note that card replacement fee will be applicable.


    Applying for a Replacement Concession card using SimplyGo app




  6. Can I switch back to the Card Based Ticketing (CBT) Concession card / opt out from the SimplyGo scheme if I no longer want to use the SimplyGo features?

    Please note that the upgrading process to SimplyGo Concession (available at ticketing machines) cannot be reversed. If you wish to opt out from the SimplyGo scheme, you may apply for a CBT Concession card replacement. Please note that card replacement fee will be applicable. 

    For replacement of corrupted cards: SimplyGo Concession cardholders may choose between a SimplyGo or CBT Concession card when replacing their existing Concession card at the SimplyGo Ticketing Service Centres.

    For replacement of lost cards: SimplyGo Concession cardholders can choose between a SimplyGo or CBT Concession card when applying at any application channel. Please note that card replacement fee will be applicable.

  7. How do I check if my card is a SimplyGo Concession card?

    You may check if your card is a SimplyGo Concession card using the following channels. If you have a SimplyGo Concession card, you will see the words “SimplyGo” or “Upgraded”.


    SimplyGo app EZ-Link app EZ-Link app
     
    Top-Up Kiosk (TUK) Assisted Service Kiosk SimplyGo Kiosk
    Bus card reader MRT/LRT fare gate  
     
  8. How do I check my SimplyGo Concession card’s transaction history and card balance?

    You may check your SimplyGo Concession card’s transaction history and card balance using the following channels:

      • SimplyGo app; or
      • EZ-Link app; or
      • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks and SimplyGo Kiosks

    Using the SimplyGo app

  9. How do I top up my SimplyGo Concession card?

    You may top up your SimplyGo Concession Card through the following channels:

      • SimplyGo app (up to a maximum top-up value of $400 per SimplyGo account within the last 30 days); or
      • EZ-Link app; or
      • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks and SimplyGo Kiosks; or
      • SimplyGo Ticket Offices

    There are no additional charges for top-ups performed using the above channels.

    Please refer to the table below for the minimum top-up amount for the respective Concession cards:


    Concession Card Type Minimum Top-Up Amount
    • School Smart Card (Primary, Secondary/Junior College)
    • ITE Student Concession Card
    • Diploma Student Concession Card
    • Private Education Institution (PEI) Student Concession Card (Secondary)

    SimplyGo app / EZ-Link app: $10

    ePayment (NETS & credit/debit card) using ticketing machine: $5

    Cash using ticketing machine: $2


    All other concession cards

    SimplyGo app / EZ-Link app: $10

    ePayment (NETS & credit/debit card) using Ticketing Machine: $10

    Cash using ticketing machine: $2

    Card balance on SimplyGo Concession card When can I tap in after top-up?

    ≥ Minimum Travel Value (MTV)

    You may tap in immediately after top-up


    < Minimum Travel Value (MTV)


    Important: To avoid any inconvenience, please maintain a minimum balance of $3.00 on your travel cards.
    • For top-ups using ticketing machines: You may tap in immediately
    • For top-ups done using other channels (e.g. SimplyGo app), please place your card on a card reader at any Top-Up Kiosk or Assisted Service Kiosk, or proceed to a Passenger Service Centre to enable immediate entry.


    Concession Card Type

    Minimum Travel Value (MTV) Amount

    Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student

    $1.00

    Person with Disabilities

    $2.00

    Senior Citizen

    $2.00

    Undergraduate

    $3.00

    Full-time National Servicemen (NSF)

    $3.00

    Workfare Transport Concession Card

    $3.00

    Adult Monthly Travel Card

    $3.00

    Using the SimplyGo app to top up your SimplyGo Concession card


  10. How do I purchase a Monthly Concession Pass for my SimplyGo Concession card?

    You can purchase the Monthly Concession Pass (MCP) for your SimplyGo Concession card through any of the following channels:

      • SimplyGo app; or
      • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks and SimplyGo Kiosks; or
      • SimplyGo Ticket Offices

    Before purchasing MCP for your SimplyGo Concession card, please ensure that the card balance on your SimplyGo Concession card is above the Minimum Travel Value (MTV). Please refer to the table below for the MTV of the respective type of Concession cards.


    Concession Card Type

    Minimum Travel Value (MTV) Amount

    Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student

    $1.00

    Person with Disabilities

    $2.00

    Senior Citizen

    $2.00

    Undergraduate

    $3.00

    Full-time National Servicemen (NSF)

    $3.00

    Workfare Transport Concession Card

    $3.00

    Adult Monthly Travel Card

    $3.00

    *Note:

    If your SimplyGo Concession card balance falls below the MTV amount, you can purchase a MCP with a start date at least one day after the purchase date. To use the MCP immediately after purchase, you will need to top up the card prior.

    Please note that if your card has a negative balance, i.e. below $0.00, you will need to top up your card before you can purchase a MCP.

    Using the SimplyGo app to purchase Monthly Concession Pass



  11. How do I sign up for Auto Top-Up (ATU) for my SimplyGo Concession card, using the EZ-Link app?

    You can apply for ATU with a Mastercard or Visa card via the EZ-Link app that can be downloaded from Google Play Store or App Store.

    The Auto Top-Up service automatically tops up your SimplyGo Concession card when there is insufficient value.

    Upon successful sign up of Auto Top-Up, there will be a ‘hold’ amount of $0.50 reflected in your credit card statement for authorisation purpose. This amount will be released to you within 7 working days.

    For information on Auto Top-Up, please visit here.

  12. What should I do if I lose my SimplyGo Concession card? How do I block unauthorised usage on my lost SimplyGo Concession card, and get a refund of the remaining value on my card / concession pass?

    For SimplyGo Concession cards that have been added to the Simplygo app or EZ-Link app, you may block the lost SimplyGo Concession card immediately using the respective apps to prevent unauthorised transactions and misuse.

    Using the SimplyGo app



    Thereafter, a refund of the remaining value on the card and any pro-rated Monthly Concession Pass (MCP) value will be credited to the nominated bank account or another SimplyGo EZ-Link card, within 10 working days. 

    Should you have also purchased an unutilised MCP for the next month, a refund will be made to the nominated bank account or another SimplyGo EZ-Link card. All refunds require 10 working days to process.

    Alternatively, please call SimplyGo Hotline at 1800-2255 663 immediately to report the loss and to prevent misuse. Operating hours are from 8am to 6pm daily (closed on public holidays).

  13. What should I do if my SimplyGo Concession card is damaged?

    For assistance pertaining to damaged SimplyGo Concession card, please approach any SimplyGo Ticket Office / Ticketing Service Centre or contact SimplyGo Hotline at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays).

  14. How do I check the expiry date of my SimplyGo Concession card or Monthly Concession Pass on the SimplyGo app?

    1) Ensure you are logged in to the SimplyGo app.
    2) Go to ‘My Cards’ and select the registered card you would like to check for information.
    3) Select ‘Card Details’ to view the Concession card type, expiry date of both the card and Monthly Concession Pass, and the Auto Top-Up status.

  15. Can I redeem my transport voucher to my SimplyGo Concession card?

    Your SimplyGo Concession card can be used for the redemption of transport vouchers. If you have a public transport electronic voucher (eVoucher), you can redeem it to your SimplyGo Concession card remotely using the SimplyGo app. Alternatively, you may continue to redeem the eVoucher using the Assisted Service Kiosk, Top-Up Kiosk, SimplyGo Kiosk or at the SimplyGo Ticket Offices.

  16. Can I add my SimplyGo Concession card to my mobile wallet (e.g. Apple Pay or Google Pay)?

    Currently, SimplyGo Concession cards cannot be added to a mobile wallet for contactless payment.

  17. Can I add my family member/s’ SimplyGo Concession card to more than one accounts on the SimplyGo app?

    You can add your family member/s’ SimplyGo Concession card to your SimplyGo account. However, a SimplyGo Concession card can only be added to one SimplyGo account.

    If your family members are also users of the SimplyGo app and have already added their SimplyGo Concession card into their own accounts, you can still use the Share my account feature within the SimplyGo app to view their card details including travel transaction history and card balance. You can also perform card top-ups for them remotely. Please note that there is a maximum top-up value of $400 per SimplyGo account within the last 30 days, regardless of the number of registered cards in the account.

    Share card details with others using the Share my account feature in SimplyGo app


    Accept invitation and view card details of other SimplyGo account holders


  18. How do I reset my SimplyGo account password if I forget or misplace my password?

    Please follow the steps below to reset your password.



    You may also enable biometric login to access your SimplyGo account conveniently, without the need to enter your password every time.



  1. Where can I use my SimplyGo Concession Card?

    You can use your SimplyGo Concession card for transit (e.g. fare payments at MRT/LRT fare gates and on buses) exactly the same way as your regular Concession card.

    Additionally, you can use the SimplyGo Concession card at specified non-transit acceptance points for retail purchases at selected merchants listed here.

    Important: SimplyGo Concession cards cannot be used to pay for motoring-related charges, including ERP and carpark charges.

  2. Are there any changes to the fares when using my SimplyGo Concession card for public transport?

    Please be assured that there are no changes to the fares when using SimplyGo Concession cards. Commuters who use SimplyGo Concession cards for public transport will continue to enjoy existing concessionary fares.

    Please refer to here for more information on fares and here for more information on concession cards.

  3. How do I use my SimplyGo Concession card for travel on public transport?

    To travel on public transport, please tap in and out with your SimplyGo Concession card on the MRT/LRT fare gates, or bus card readers. Please take out your SimplyGo Concession card from your bag or wallet so that you tap only one contactless card on the fare gates / card readers. If several contactless cards are detected, more than one card may be charged.

    The card reader will display “CEPAS CARD; SIMPLYGO” when your transaction is successful, as shown below:


    Bus card reader MRT/LRT fare gate

    *If the card reader at the point of boarding or alighting emits an amber light when tapping your card, this means that your Concession card’s entry/exit has been recorded. If the card reader at the point of boarding or alighting emits a red light when tapping your card, this means your Concession card has been rejected.


    The SimplyGo Concession card can be used to pay for fares on all bus services operated by the public transport operators (PTOs). All PTO-operated services (basic, premium and express bus services) are installed with standard bus card readers, as shown above.
  4. Why am I unable to see the fare charged and remaining card balance on the card reader / fare gate at the point of exit when I am using a SimplyGo Concession card?

    Fare charged and remaining card balance are not displayed instantaneously on the card reader / fare gates as these transactions are carried out through the backend system.

    Your fare expenditure will be available for viewing and tracking on the SimplyGo app. Please enable your in-app notification to receive the estimated fare after each trip, and to be reminded when your card balance is low and a top-up is required.

    You may also check your travel history and transactions at the ticketing machines available at the MRT/LRT stations and Bus Interchanges island-wide.

  5. What is the minimum value I need in my SimplyGo Concession card to travel?

    Please refer to the table below for the Minimum Travel Value (MTV) of the respective type of Concession cards. The MTV is necessary to ensure that there is sufficient card balance, even for the longest journey.

    You will not be able to continue using your SimplyGo Concession card for travel if you have insufficient card balance (below MTV). Please top up your card in order to continue your journey.


    Concession Card Type

    Minimum Travel Value (MTV) Amount

    Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student

    $1.00

    Person with Disabilities

    $2.00

    Senior Citizen

    $2.00

    Undergraduate

    $3.00

    Full-time National Servicemen (NSF)

    $3.00

    Workfare Transport Concession Card

    $3.00

    Adult Monthly Travel Card

    $3.00
  6. Why do I see an error message on the MRT/LRT fare gates and card readers on buses?

    1. You may be tapping with more than one payment card.

      If you tap a wallet with multiple cards (e.g. Contactless bank card (Mastercard, NETS or Visa), EZ-Link, NETS FlashPay or Concession cards), the card reader / fare gate may not be able to correctly identify the card you wish to travel with. As such, an incorrect transaction will occur, or you may see the following error messages.

      Bus card reader MRT/LRT fare gate

      Please take out the card you intend to use from your wallet or bag so that you tap only one card at the fare device to enter and exit. Do remember to always tap in and out with the same card. ­This prevents the system from considering the entry and exit as two separate trips.

    2. Your card may have insufficient value.

      You will not be able to continue using your SimplyGo Concession card for travelling if you have insufficient card balance. You will encounter the following messages on the fare devices (as shown in the pictures below).


      Bus card reader MRT/LRT fare gate (Entry / Exit)


      Please top up your card in order to continue your journey. For top-ups done using the ticketing machines, you will be able to use your SimplyGo EZ-Link card immediately after successful top-up. For top-ups done using other channels (e.g. SimplyGo app), please place your card on a card reader at any Top-Up Kiosk or Assisted Service Kiosk or proceed to a Passenger Service Centre to enable immediate entry.

    3. Your card may be damaged / expired

      Should you continue to encounter difficulties using the SimplyGo Concession card, please approach any SimplyGo Ticket Office / Ticketing Service Centre or contact SimplyGo Hotline for assistance at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays).

  7. What should I do if there are any discrepancies in my transactions for my SimplyGo Concession card? How do I submit a travel claim, using the SimplyGo app?


    If there are any discrepancies in your travel transactions, please use the SimplyGo app to submit claims for the travel transactions. Claims for your SimplyGo Concession card must be filed within 14 days after the date of travel transaction*.

    Please note that you can only view up to the last 180 days of your transaction history.

    *For CBT Concession cards, claims must be filed within 14 days after the date of travel transaction.

    You may also check the status of your claims on the SimplyGo app.

  8. What does ‘Estimated Fare’ in SimplyGo app refer to?

    Under the Distance Fares system, trips made within the same journey will be consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ in your travel transaction history before it is finalised.

  1. Who can assist me if I encounter problems using my SimplyGo Concession card at the point of boarding/alighting or entry/exit?


    Commuters who face issues at the point of boarding/alighting or entry/exit can approach the Bus Captains or Passenger Service Centres at MRT stations respectively for assistance, or contact our hotlines at 1800-2255 663 or 6496 8300 (8am – 6pm daily, closed on Public Holidays). 

  2. How can I provide feedback on my experience with SimplyGo Concession card and the SimplyGo app?


    For feedback on the SimplyGo Concession card and SimplyGo app, click here or contact our hotlines at 1800-2255 663 or 6496 8300 (8am – 6pm daily, closed on Public Holidays).

  3. Where can I find more information about the SimplyGo Concession cards?


    For more information about SimplyGo Concession cards, click here or contact our hotlines at 1800-2255 663 or 6496 8300 (8am to 6pm daily, closed on public holidays). Alternatively, you may make use of our Chatbot, AskAddy on the TransitLink website or on the SimplyGo app.